Account Management

All ILG all clients are allocated a dedicated account manager.

Your account manager is responsible for the following:

· Importing and checking your orders for correct address and product information

· Notifying you of any orders that have gone into back order and managing this

process

· Coordinating stock takes and cycle counts of your product

· Coordinating your daily workload to ensure all packages are dispatched in line with

your SLA

· General Enquiries and liaison

· Quotations & shipping advice

· Tracking of your consignments and resolution of all delivery issues

· Day to day communications and account coordination.

· Producing your bespoke reports on a daily, weekly or monthly basis