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Suzie Simms wins Staff Member of the MonthCourier & Freight > Our Clients > SPECAC Limited
Manufacturing - SPECAC Limited
“We’ve recently begun to use ILG as our sole supplier of courier services. I have observed a level of commitment to customer service and one to one account management far in excess of any of my previous dealings with other couriers. Long may it continue.” Managing Director SPECAC Ltd (Part of the Smiths Group of Companies)
ILG won a new contract for world leading company in the cutting edge field of optical spectroscopy. SPECAC, despite having enjoyed consistent export success, utilized a wide range of different carriers and consequently did not benefit from competitive pricing or dedicated resource to manage their business.
The very varied nature of their product also meant that specific handling requirements were also often overlooked. ILG were able to not only consolidate their traffic through the most appropriate and capable carrier but also deliver improved pricing through our group purchasing power.
By far the greatest benefit to the customer was the introduction of a managed service. With the support of our experienced customer service team and a dedicated account manager they were able to recover valuable time resource from within their business. ILGs’ proactive management has helped to deliver benefits throughout the business with improved productivity and profitability.
