Why Choose ILG Over a Large Parcel Carrier?
ILG’s fulfilment services cover much more than simply taking your orders to their intended destination. With both business to business and business to client fulfilment facilities available, plus a full range of order processing, stock control and account management packages, ILG offers a service that manages to deliver the efficiency of a large operation with the personal attention of a bespoke smaller unit.
ILG’s fulfilment services are designed to work as a total warehousing and delivery service for its clients. That means you can get on with the important work of refining your own services, making your products better, without having to worry about the logistics of warehouse management and fulfilment.
Ultimately, fulfilment is a different industry from product manufacture and sales. By using ILG’s fulfilment services you’re making the most responsible use of your own time and budget, outsourcing the work to a company with the experience, the track record and the processes to present an impressive B2B or B2C customer service front on your behalf.
One of ILG’s most appealing sales points is that it gives every client a dedicated account manager. So when you use ILG’s fulfilment services you are dealing directly with a personal contact, who is responsible for ensuring the smooth running of all your fulfilment needs. Unlike a large parcel carrier, which will almost always shunt you through to a customer services department reading from a script (and which can make tracking delivery parcels more of a headache than a convenience), ILG’s accounts managers are there to be your first port of call for all queries, problem resolutions and strategy requirements.
Effectively, ILG’s accounts managers are there to perform the role of your own outsourced warehouse manager. As part of ILG’s fulfilment services, the accounts manager imports and checks all your orders personally; he or she manages the back orders process on your behalf; manages stock taking cycles; and delivers daily management services to ensure your fulfilment runs on time and in line with the promises you give your customers.
A large parcel courier has less direct care in the fulfilment services it gives to its clients. At ILG the ethos is simple – when the client (you) is happy, the fulfilment service is happy. ILG knows that its reputation for delivering efficient, effective and personalised fulfilment services rests with its ability to give every client a fully functioning outsourced warehouse team that really cares about the quality of its service provision. Which, in turn, means that companies using ILG’s fulfilment services are able to provide excellent customer service of their own.
Modern businesses need to strategise carefully to ensure their budget goes as far as it can towards delivering the customer service they want. Using ILG’s fulfilment services certainly seems to fit the clever budgeting bill. Why do it yourself when the experts can do it for you?
