ILG’s fulfilment services cover much more than simply taking your orders to their intended destination. With both business to business and business to client fulfilment facilities available, plus a full range of order processing, stock control and account management packages, ILG offers a service that manages to deliver the efficiency of a large operation with the personal attention of a bespoke smaller unit.

ILG’s fulfilment services are designed to work as a total warehousing and delivery service for its clients. That means you can get on with the important work of refining your own services, making your products better, without having to worry about the logistics of warehouse management and fulfilment.

Ultimately, fulfilment is a different industry from product manufacture and sales. By using ILG’s fulfilment services you’re making the most responsible use of your own time and budget, outsourcing the work to a company with the experience, the track record and the processes to present an impressive B2B or B2C customer service front on your behalf.

One of ILG’s most appealing sales points is that it gives every client a dedicated account manager. So when you use ILG’s fulfilment services you are dealing directly with a personal contact, who is responsible for ensuring the smooth running of all your fulfilment needs. Unlike a large parcel carrier, which will almost always shunt you through to a customer services department reading from a script (and which can make tracking delivery parcels more of a headache than a convenience), ILG’s accounts managers are there to be your first port of call for all queries, problem resolutions and strategy requirements.

Effectively, ILG’s accounts managers are there to perform the role of your own outsourced warehouse manager. As part of ILG’s fulfilment services, the accounts manager imports and checks all your orders personally; he or she manages the back orders process on your behalf; manages stock taking cycles; and delivers daily management services to ensure your fulfilment runs on time and in line with the promises you give your customers.

A large parcel courier has less direct care in the fulfilment services it gives to its clients. At ILG the ethos is simple – when the client (you) is happy, the fulfilment service is happy. ILG knows that its reputation for delivering efficient, effective and personalised fulfilment services rests with its ability to give every client a fully functioning outsourced warehouse team that really cares about the quality of its service provision. Which, in turn, means that companies using ILG’s fulfilment services are able to provide excellent customer service of their own.

Modern businesses need to strategise carefully to ensure their budget goes as far as it can towards delivering the customer service they want. Using ILG’s fulfilment services certainly seems to fit the clever budgeting bill. Why do it yourself when the experts can do it for you?

E commerce is a rapidly growing way of selling your product. More and more customers every month are shopping online for more and more products, as the technology protecting their transactions is now seen to be safe; and as returns processes have become much easier. Your own order fulfilment services can help you deliver outstanding e commerce delivery to your customers.

E commerce order fulfilment gives you the same kinds of benefits that you’ll get from all order fulfilment outsourcing. Emails sent as though from your company, giving order confirmation and an itemisation of the items dispatched; update emails; proof of delivery; delivery reporting; and measures put in place for re-delivery where the intended recipient is not around to receive their package in the first place.

E commerce order fulfilment services can generate an order confirmation email when your product has been ordered and despatched. This means peace of mind for your customer and good customer service points to you. The purpose of the email receipt is twofold – to give the customer proof that the order has been received and processed; and to give the customer pre-advice about when their order is likely to be despatched.

Your e commerce order fulfilment services will then enable your customer to track his or her order as it progresses through the fulfilment journey. You can opt for a dedicated email address to be incorporated into your own e commerce site, which customers can use to check the delivery progress of their order. Because the email is on your website, the customer feels that he or she is still dealing with your company – which is vital for identity and branding as well as for an unbroken customer service experience.

E commerce order fulfilment services can send you proof of delivery updates as many as seven times per day, ensuring you have accurate, nearly real time information regarding the current status of all open orders. Proof of delivery is vital information both for the customer and for you – you can update your records daily and close all completed orders, which gives you the ability to track not only your own customer service progress but that of your order fulfilment services company.

Where a delivery fails because the customer is out, your e commerce fulfilment company is able to leave delivery cards at the address in question. The card is just one notification of a delivery attempt though – so your e commerce fulfilment services partner can also email the customer notifying him or her of the attempted delivery and arranging a suitable time and date for a re delivery attempt.

E commerce requires extra attention to detail because of its potentially faceless nature. When it works well a customer can purchase your products online without ever having to talk to a human being. That’s an attraction, because it’s quick and easy – but it always carries the fear that if it goes wrong it will be very hard to put it right. Your e commerce fulfilment services company allays these fears in the ways outlined above.

There’s more than one way for fulfilment services to help the charity sector. ILG Fulfilment, for example, has recently donated a whopping £1,000 to UK charity Scope, an organisation that works to improve the daily lives of disabled people.

In the process ILG’s fulfilment services have managed to raise the profile of some of its client companies too, allowing businesses for which it runs fulfilment to select charities for it to donate its £1,000 cheques to. The latest donation to Scope was suggested by a client called BoBelle London, a fashion accessories designer producing a range of fun and funky handbags, clutches and other must-haves for the city dweller.

ILG fulfilment services is offering all its Twitter followers the chance to nominate charities deserving of a £1,000 donation through every month of its 21st birthday. By working in this way the fulfilment provider is able not only to raise its own profile but to keep focus on the ways in which business can help charity for a full 12 months.

Obviously, fulfilment services are able to help charities in concrete everyday ways too – by doing what they do best and providing the fulfilment, warehousing and courier services they need to dispatch their gift items, orders and promotional material to their own clients.

Many modern charities are operated with the techniques, if not the name, of businesses: and they need professional fulfilment services to manage the stock in their catalogues. ILG, which manages more than 100,000 stock items for its client companies (including all back ordering and stock take requirements), is capable of running the whole fulfilment operation for any charity that needs it.

Charities need a personal touch in their fulfilment services. Particular times of year or appeals need planning in order to deliver maximum revenue to the charity in question. ILG’s fulfilment services include personal account management, which means charities using them can prepare properly for these times.

Because ILG’s fulfilment services include stock management, warehousing, communication with customers and tracking, they can run the whole order process for a charity. So the charity is left to concentrate on the bulk of its work raising money for the people or animals it is trying to help.

Obviously the use of money and resources is doubly key to a charity, which is generating revenue for charitable purposes rather than profit. Using professional fulfilment services with the capabilities outlined above removes the need for a charity to rent or maintain warehousing of its own – or to employ warehouse staff directly.

Fulfilment services companies, like all outsourced business, also give charities the benefit of the best technology and equipment. It’s the fulfilment company that updates its warehousing equipment and practices, from a base of long experience and expert knowledge – so the charity simply has to engage its services to take advantage of the best in terms of hardware and efficiency.

So you’re opening a charity organisation – a non-profit organisation dedicated to raising money for a cause. You have your cause and you have your mission – but how are you going to see that mission through to fulfilment? Fulfilment services are the answer.

As a new charity, what you want to do is keep your eyes firmly fixed on achieving maximum fundraising opportunities for your cause. That means working with minimal permanent staff and, if you can achieve it, minimising the physical space and equipment your charity organisation is directly responsible for leasing.

In other words, charity organisations work best when they outsource the activities that aren’t directly to do with generating awareness and raising funds. Fulfilment services, which can offer you a complete warehousing and ordering service, take all the order receipt and delivery headaches away completely – and should normally end up costing less than running a warehouse of your own.

When you take advantage of the expertise of a fulfilment company, you’re getting more than just a truck delivering your sale items to your customers. Good fulfilment services completely inhabit the role of your own dedicated warehouse team – working closely with you to ensure your stock is stored and fulfilled as you would were you doing it yourself. In the words of one of ILG fulfilment services’ account managers, a fulfilment company is there to help you give complete satisfaction to your clients.

Technology plays a big role in modern fulfilment. Companies like ILG are able to power online ordering; stock availability in real time, plus history reports; a ream of other report functions; account and address data basing; and the generation and storage of proof of delivery receipts.

A modern fulfilment service will split stock control and picking/packing between two separate teams to ensure your orders are dispatched as quickly as possible – and of course to ensure that your stock retains an appropriate level at all times. Modern fulfilment services facilitate this by operating a par stock system – whereby you are notified whenever any of your stock lines looks like it is about to fall below the minimum number you have specified.

Fulfilment services can also help you to streamline your own order receipt processes, by advising you on the best way to synch it with their own. While your fulfilment service will likely be able to accept orders in multiple ways, from multiple channels, it will undoubtedly have a best practice method developed. By falling in line with the best order practice developed by your fulfilment service, you’ll find your own in house order control gets much better – so freeing you to concentrate again on the business of raising money for your beneficiaries.

A charity doesn’t always have the time or business experience to “fend for itself” in the world of order fulfilment. A fulfilment services company can act as your champion in situations where you need to choose the best forms of shipping, or you need help resolving a delivery situation. Let your fulfilment partner do the delivery work, so you can concentrate on fundraising.

You might be among the many firms that rely on courier services to help you get your goods despatched to customers. Such activity is particularly prevalent these days and this is in large part a result of the rise to prominence of the web. Ecommerce is becoming more and more popular and when people order products over the internet, these items need to be sent to their homes or business addresses.

In the past, you may have had problems with the delivery service providers you used. After all, the quality of services on offer differs markedly and if you do not choose wisely, you can be left suffering negative consequences.

This can be hugely frustrating. After all, if you have gone out of your way to source or produce items to the necessary standard and within agreed timeframes and then you are let down at the final hurdle by your delivery provider, you are bound to feel extremely disappointed. And it is your business that will look bad to your customer, despite the fact that you played no part in the problems.

The good news is, by coming here to ILG, you can avoid difficulties like this. We pride ourselves on the quality of the parcel delivery services we provide and, if you come to us for assistance on such matters, you can rest assured you will be thrilled with the results.

As with all elements of our fulfilment services, we provide you with options and always keep you informed. You can choose from overnight deliveries within the UK, timed options, economy services and so on. Also, you can benefit from 100 per cent track and trace and flexible collection and delivery provisions.

Running a business is not easy. There are many different things to concentrate on and it is vital that you ensure you maintain the highest standards. Indeed, in many ways heading a firm can be likened to plate spinning. It requires a remarkable ability to multitask and keep your eyes on many things at the same time.

With this in mind, it can be wise to outsource certain tasks to third parties to make your life more straightforward.

For example, you may benefit from enlisting the help of experts when it comes to order fulfillment. This can be a particularly tricky aspect of trading and it may not be something that you have much experience or interest in.

In contrast, here at ILG, we live and breathe logistics and know all there is to know about such matters. By making the most of our assistance, you can therefore free up more of your own time to get on with other crucial tasks while being able to rest assured that this side of your company is running smoothly.

We can help you with storing your items, picking and packing them and despatching them to their intended destinations, as well as with all the vital customer information services associated with such endeavours.

Although you have to pay when outsourcing fulfilment, you may in fact save money overall because you will not have to devote your own man hours and resources to such tasks.

To find out more about our order processing systems and so on, just take a look around our website.

Warehousing can be a tricky business. In principle, it sounds simple. After all, how difficult can storing the goods you source or produce be? However, in reality such endeavours can be highly problematic and they can cause business owners many headaches.

One of the issues you have to take into account is how much space you will need. It may be the case that you stock more items at certain times of the year, or when you receive large orders. However, if you choose a warehouse that is big enough to accommodate a lot of products and fail to use all the space for much of the year, you will be wasting money.

Meanwhile, manning such storage areas with teams skilled in the art of tracking and picking and packing items can be difficult, particularly if fluctuating demand is an issue.

A further point to take into account is security. In order to protect your goods and achieve peace of mind, you might have to spend a lot of money on special measures to reduce the risk of burglary and vandalism.

However, by outsourcing fulfilment to us here at ILG and making the most of our warehousing provisions, you can rest assured that you will not have to deal with problems like this. We will store your products, pick and pack them and despatch them as and when necessary.

This means you can get on with the other important tasks facing you.

For more information on our order processing systems, just take a look around the rest of our website.

If you are seeking a firm to help you with warehousing, there are a number of issues you have to bear in mind. Of course, it is vital that the organisation can provide you with the level of service you require and that you can rely on it to get your items from A to B without hassle or delay.

Meanwhile, another issue for you to take into account is the security the firm has at its premises. After all, if your items are stolen or damaged while in third-party storage, you are unlikely to be impressed. Such problems represent a waste of your hard work and skill and they are also likely to lead to disappointment among your customers, who may have to wait a long time to get the items they order.

Here at ILG we pride ourselves on the level of service we offer and we also take security issues very seriously. This means you can outsource fulfilment to us with confidence.

For example, to boost our external security, both our buildings have only two points of access. This means we can monitor those entering and leaving the premises easily. Entry is not granted unless is it authorised by the office via intercom. Also our warehouses are equipped with external CCTV. Furthermore, the front door is controlled via a keypad or access control panel.

Meanwhile, we also use outside lighting to illuminate the front of the warehouses and offices and ram raid posts are fitted outside the doors and car park entrances.

On an internal level, we have more CCTV fitted and security and fire systems are monitored around the clock.

As you can see, we are a fulfillment company that takes the issue of security very seriously.

The global environment is becoming increasingly international as communication and transport links improve. New flight paths, better road links and the rise to prominence of the web have all contributed to this trend over recent years.

If you are in charge of a business, you may well have been considering expanding your operations to encompass other countries. After all, it is now easy to communicate with trading partners and consumers located hundreds and even thousands of miles away and, via cyberspace, you can sell your offerings with total ease.

However, one issue may have been concerning you and that is the logistics involved in getting items to their intended recipients.

Indeed, if you do not choose a supplier of international courier services carefully, you may end up experiencing considering problems and stress, and this will not reflect well on your enterprise.

But the good news is, if you are savvy and come here to ILG when you are on the lookout for an international parcel service, you will not be disappointed by the standard of assistance you receive.

We are experts in the field and thanks to our commitment to offering the highest level of service, you can rest assured that your products will get from A to B without difficulty.

Also, thanks to our direct access to a number of blue chip postal networks and authorities, we can offer the most competitive provisions around. This means you can save a lot of money compared with if you were to use Royal Mail.

So, when you need assistance with international order fulfillment, we could be the perfect firm for you.

It is no longer enough to offer customers a superb standard of products. If you want to enjoy success in the world of business, it is also vital that you provide consumers with the very highest levels of service. After all, there may well be considerable competition within your sector and so you must stand out from the crowd in order to succeed.

Part of your commitment to ensuring your customers are satisfied may be providing them with timely and reliable deliveries. No one likes waiting for the items they order, so in general it is best to get their products to them ASAP.

This is where we come in. Here at ILG we understand the significance of this issue and that is why we go out of our way to offer not only a great value parcel delivery service, but also one that our clients can rely on for its promptness.

If you come here for your courier services, you can choose to have your items delivered on a next day basis. This means that if the products are collected one day, they will delivered the next.

Meanwhile, if you want to take customer service up to another level again, you can offer those who buy your items a timed delivery. We can provide pre-9am, pre-10.30am or pre-midday services.

Ensuring your customers have access to convenient and rapid deliveries can help you gain a competitive edge over rivals.

To find out more about our fulfilment services, just take a look around our website.