Euro City Direct Plus
Back to top Enjoy the early-morning delivery advantage for your time critical shipments - guaranteed or your money back.Money-back Guaranteed Delivery by the Start of the Next Business Day
Delivery by 9 am the next business day to virtually all Capital Cities within Europe
Service Availability
Our Euro City Direct Plus service is available to all customers and currently to the following destinations:
Country | Time | City / Area |
Austria | 09:00 | Vienna | | | | | | |
Belgium | 09:00 | Brussels | Antwerp | Gent | | | | |
Czech Republic | 09:00 | Prague | | | | | | |
Denmark | 09:00 | Copenhagen | Brondby | Frederiksberg | Glostrup | | | |
France | 09:00 | Paris | Bordeaux | Grenobles | Lille | Lyon | Reims | |
Germany | 10:30 | Berlin | Bonn | Cologne | Dusseldorf | Frankfurt | Hannover | Munich |
Hungary | 09:00 | Budapest | | | | | | |
Ireland | 09:00 | Dublin | | | | | | |
Italy | 09:00 | Rome | Milan | Brescia | Treviso | Vatican City | Venice | Vicenza |
Luxembourg | 09:00 | Luxembourg | | | | | | |
Portugal | 09:00 | Oporto | Matosinhos | Maia | | | | |
Spain | 09:00 | Madrid | Barcelona | | | | | |
Sweden | 09:00 | Stockholm | Malmo | Solna | | | | |
The Netherlands | 09:00 | Amsterdam | Rotterdam | The Hague | | | | |
| | | | | | | | |
Benefits
ILG Direct pro-active Proof of Delivery notification underwritten by a Money-back guaranteed delivery, combined with our on-line tracking features, Euro City Direct Plus is the right choice for your critical early-morning shipments. For ease of use simply book on-line or mark your manual consignment note as ECDP
Service Limitations
Maximum weight per non-palletised item = 70 kilos [subject to maintaining HSE manual handling guidelines]
(i) Packages must not weigh more than 70 kilograms (or 150 lbs) or exceed 240 centimetres (or 96 inches) in length or 120 centimetres (or 48 inches) in width or 150 centimetres (or 72 inches) in height.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of USD 500.
(iii) Packages must not contain any of the prohibited articles listed in the Terms & Conditions including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.
(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by ILG, or the carriage, export of which is prohibited by applicable law.
(v) Failed deliveries and any compulsory returns according to local restrictions will become chargeable and will be charged at the original export rate or whereby the original service is not available the charge may become variable and will be advised by ILG Direct at the point of service failure notification [refer to our Return & Failed Delivery Guide].
Volumetric [Dimensional] & Chargeable Weights
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine chargeable weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards (subject to change without notice).
Calculate the cubic size of your package by multiplying the height in centimetres (number 1 in the diagram), by the length in centimetres (number 2 in the diagram), by the width in centimetres (number 3 in the diagram). Round each measurement up to the nearest whole centimetre and the resulting total is the cubic size of your package.
Determine Dimensional Weight: Divide the cubic size of your package in centimetres by 5000. Increase your total to the nearest full kilogramme.
Determine Actual Weight: Use any standard scale to determine the actual weight of your package. Determine Chargeable Weight: Compare each package's / shipment's actual weight to its dimensional weight. The larger of the two weights is the chargeable weight and should be used to calculate the rate.
Money-Back Guarantee
For certain services and selected destinations ILG offers a free money-back guarantee. To find out if it applies to your shipment simply contact the ILG Direct team. Where the money-back guarantee operates, if we deliver outside our time commitment on applicable services, we will on request refund or credit you with the shipping charges (or the proportionate part of those where only some of the packages in a shipment fail to meet the applicable time limit), net of any VAT, duties, taxes or levies, provided that the following conditions are fulfilled:
a) shipping documentation (including labels) must have been correctly completed and the relevant package must bear the paperwork produced by our On-Line shipping solutions or otherwise in accordance with the "Customer SLA";
b) any other documentation required by the country of origin or destination or any country of transit must be fully
and accurately completed and included with the package;
c) the shipment must have been tendered to ILG on or before the latest collection time specified by us for guaranteed delivery;
d) you must have notified your request for claim to ILG in writing or by telephone within 7 days from the date of scheduled delivery and advised us of the receiver's name and address, date of shipment, package weight and the ILG tracking number.
The guarantee does not apply when late delivery results from the package not complying with the service restrictions and conditions set out in our Terms and Conditions of Carriage, from events beyond our control (force majeure) or due to any suspension of carriage or the exercise of any lien in accordance with our Terms and Conditions of Carriage.
Next morning delivery across Europe Money-back guaranteed
Relax into your morning as ILG delivers to 70% of all business addresses in the EU by 12:00 noon at the latest or your money back.
Service Availability
Our European City A.M. service is available to all customers and primary destinations include those listed in the zone guide; for additional service commitment areas please contact ILG Direct. Destinations currently not available are Cyprus, Latvia and Malta.
Benefits
ILG Direct pro-active Proof of Delivery notification underwritten by a Money-back guaranteed delivery, combined with our on-line tracking features, Euro City Direct is a cost effective alternative to Euro City Direct Plus
For ease of use simply book on-line or mark your manual consignment note as ECD
Service Limitations
Maximum weight per non-palletised item = 70 kilos [subject to maintaining HSE manual handling guidelines]
(i) Packages must not weigh more than 70 kilograms (or 150 lbs) or exceed 240 centimetres (or 96 inches) in length or 120 centimetres (or 48 inches) in width or 150 centimetres (or 72 inches) in height.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of USD 500.
(iii) Packages must not contain any of the prohibited articles listed in the Terms & Conditions including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.
(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by ILG, or the carriage, export of which is prohibited by applicable law.
(v) Failed deliveries and any compulsory returns according to local restrictions will become chargeable and will be charged at the original export rate or whereby the original service is not available the charge may become variable and will be advised by ILG Direct at the point of service failure notification [refer to our Return & Failed Delivery Guide].
Volumetric [Dimensional] & Chargeable Weights
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine chargeable weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards (subject to change without notice).
Calculate the cubic size of your package by multiplying the height in centimetres (number 1 in the diagram), by the length in centimetres (number 2 in the diagram), by the width in centimetres (number 3 in the diagram). Round each measurement up to the nearest whole centimetre and the resulting total is the cubic size of your package.
Determine Dimensional Weight: Divide the cubic size of your package in centimetres by 5000. Increase your total to the nearest full kilogramme.
Determine Actual Weight: Use any standard scale to determine the actual weight of your package.
Determine Chargeable Weight: Compare each package's / shipment's actual weight to its dimensional weight. The larger of the two weights is the chargeable weight and should be used to calculate the rate.
Money-Back Guarantee
For certain services and selected destinations ILG offers a free money-back guarantee. To find out if it applies to your shipment simply contact the ILG Direct team. Where the money-back guarantee operates, if we deliver outside our time commitment on applicable services, we will on request refund or credit you with the shipping charges (or the proportionate part of those where only some of the packages in a shipment fail to meet the applicable time limit), net of any VAT, duties, taxes or levies, provided that the following conditions are fulfilled:
a) shipping documentation (including labels) must have been correctly completed and the relevant package must bear the paperwork produced by our On-Line shipping solutions or otherwise in accordance with the "Customer SLA";
b) any other documentation required by the country of origin or destination or any country of transit must be fully and accurately completed and included with the package;
c) the shipment must have been tendered to ILG on or before the latest collection time specified by us for guaranteed delivery;
d) you must have notified your request for claim to ILG in writing or by telephone within 7 days from the date of scheduled delivery and advised us of the receiver's name and address, date of shipment, package weight and the ILG tracking number.
The guarantee does not apply when late delivery results from the package not complying with the service restrictions and conditions set out in our Terms and Conditions of Carriage, from events beyond our control (force majeure) or due to any suspension of carriage or the exercise of any lien in accordance with our Terms and Conditions of Carriage.
Economical and fast deliveries across the world and to 70% of all business addresses in the EU, Norway, Switzerland and Liechtenstein all by the end of the next working day.
Service Availability
Our International Courier service is available to all customers to all global destinations but the EU next working day service is not available for shipments to Cyprus, Latvia and Malta
Benefits
ILG Direct customer service, combined with our on-line tracking features, International Courier is a cost effective express delivery solution.
Service Limitations
Maximum weight per non-palletised item = 70 kilos [subject to maintaining HSE manual handling guidelines]
Document shipments over 5 kilos and all Non-Document shipments to non-EU destinations must be accompanied by the relevant export paperwork [commercial or pro-forma invoice]
(i) Packages must not weigh more than 70 kilograms (or 150 lbs) or 240 centimetres (or 96 inches) in length or 120 centimetres (or 48 inches) in width or 150 centimetres (or 72 inches) in height.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of USD 500.
(iii) Packages must not contain any of the prohibited articles listed in the Terms & Conditions including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.
(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by ILG, or the carriage, export of which is prohibited by applicable law.
(v) Failed deliveries and any compulsory returns according to local restrictions will become chargeable and will be charged at the original export rate or whereby the original service is not available the charge may become variable and will be advised by ILG Direct at the point of service failure notification [refer to our Return & Failed Delivery Guide].
Volumetric [Dimensional] & Chargeable Weights
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine chargeable weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards (subject to change without notice).
Calculate the cubic size of your package by multiplying the height in centimetres (number 1 in the diagram), by the length in centimetres (number 2 in the diagram), by the width in centimetres (number 3 in the diagram). Round each measurement up to the nearest whole centimetre and the resulting total is the cubic size of your package.
Determine Dimensional Weight: Divide the cubic size of your package in centimetres by 5000. Increase your total to the nearest full kilogramme.
Determine Actual Weight: Use any standard scale to determine the actual weight of your package.
Determine Chargeable Weight: Compare each package's / shipment's actual weight to its dimensional weight. The larger of the two weights is the chargeable weight and should be used to calculate the rate.
A fast, dependable and economical road based service for less urgent shipments, day-specific delivery estimates. The ideal choice when speed needs to be balanced with economy.
Service Availability
The European Road Multi-Pack service is only available to the EU (excluding Cyprus and Malta), Andorra, Channel Islands, Liechtenstein, Norway, San Marino and Switzerland (see our transit guide for listed countries)
Benefits
ILG Direct customer service, combined with our on-line tracking features, European Road Multi-Pack covers Europe economically and reliably; ideal for when your shipping needs are less urgent, but planning is still important. Days in transit range from one to seven, depending on distance
Service Limitations
Maximum weight per non-palletised item = 70 kilos [subject to maintaining HSE manual handling guidelines]
Document shipments over 5 kilos and all Non-Document shipments to non-EU destinations must be accompanied by the relevant export paperwork [commercial or pro-forma invoice]
(i) Packages must not weigh more than 70 kilograms (or 150 lbs) or exceed 240 centimetres (or 96 inches) in length or 120 centimetres (or 48 inches) in width or 150 centimetres (or 72 inches) in height.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of USD 500.
(iii) Packages must not contain any of the prohibited articles listed in the Terms & Conditions including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.
(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by ILG, or the carriage, export of which is prohibited by applicable law.
(v) Failed deliveries and any compulsory returns according to local restrictions will become chargeable and will be charged at the original export rate or whereby the original service is not available the charge may become variable and will be advised by ILG Direct at the point of service failure notification [refer to our Return & Failed Delivery Guide].
Volumetric [Dimensional] & Chargeable Weights
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine chargeable weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards (subject to change without notice).
Calculate the cubic size of your package by multiplying the height in centimetres (number 1 in the diagram), by the length in centimetres (number 2 in the diagram), by the width in centimetres (number 3 in the diagram). Round each measurement up to the nearest whole centimetre and the resulting total is the cubic size of your package.
Determine Dimensional Weight: Divide the cubic size of your package in centimetres by 4000. Increase your total to the nearest full kilogramme.
Determine Actual Weight: Use any standard scale to determine the actual weight of your package.
Determine Chargeable Weight: Compare each package's / shipment's actual weight to its dimensional weight. The larger of the two weights is the chargeable weight and should be used to calculate the rate.
A reliable and economical road based service for pre-palletised shipments, day-specific delivery estimates. Another ideal choice when speed yet again needs to be balanced with economy.
Service Availability
The European Road Pallet service is only available to key EU business centres (see our transit guide for listed countries) and requires both a quotation and pre-booking with ILG Direct.
Benefits
European Road Pallet covers Europe economically and reliably; ideal for when your shipping needs are less urgent, but planning is still important. Days in transit range from one to seven, depending on distance.
Service Limitations
Maximum weight per palletised item = 1000 kilos
All Non-Document shipments to non-EU destinations must be accompanied by the relevant export paperwork [commercial or pro-forma invoice]
(i) Packages must not weigh more than 1000Kilograms (or 2222 lbs) or exceed 240 centimetres (or 96 inches) in length, 120 centimetres (or 48 inches) in width or 150 centimetres (or 72 inches) in height.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of USD 500.
(iii) Packages must not contain any of the prohibited articles listed in the Terms & Conditions including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.
(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by ILG, or the carriage, export of which is prohibited by applicable law.
(v) Failed deliveries and any compulsory returns according to local restrictions will become chargeable and will be charged at the original export rate or whereby the original service is not available the charge may become variable and will be advised by ILG Direct at the point of service failure notification [refer to our Return & Failed Delivery Guide].
Volumetric [Dimensional] & Chargeable Weights
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine chargeable weight. Calculations of dimensional weight are based on the Road Haulage volumetric standards (subject to change without notice).
Calculate the cubic size of your package by multiplying the height in centimetres (number 1 in the diagram), by the length in centimetres (number 2 in the diagram), by the width in centimetres (number 3 in the diagram). Round each measurement up to the nearest whole centimetre and the resulting total is the cubic size of your package.
Determine Dimensional Weight: Divide the cubic size of your package in centimetres by 4000. Increase your total to the nearest full kilogramme.
Determine Actual Weight: Use any standard scale to determine the actual weight of your package.
Determine Chargeable Weight: Compare each package's / shipment's actual weight to its dimensional weight. The larger of the two weights is the chargeable weight and should be used to calculate the rate.
This is ILG's standard service to a nominated U.K. address. You can rely on it to get your shipment to the right place at the right time - Monday to Friday. A reliable and economical overnight service for single pack/piece shipments,
Service Availability
Delivery throughout England, Wales, Southern and Central Scotland, including postcodes (AB10-25, 30, 32 and 39-43, PH1-18 and PA1-19), Highlands & Islands are subject to extended delivery times and charges (refer to your tariff & transit guide)
Timed Delivery Options
09:00 * check with ILG Direct or your tariff & transit guide for post code service availability
10:30 * check with ILG Direct or your tariff & transit guide for post code service availability
12:00 * check with ILG Direct or your tariff & transit guide for post code service availability
Benefits
ILG Direct customer service, combined with our on-line tracking features, U.K. Single Pack covers the U.K. economically and reliably; ideal for when your shipping needs are less urgent or with a bolt-on timed delivery enjoy the option of a morning delivery.
Service Limitations
Maximum weight per non-palletised single item = 30 kilos
Residential addresses as these may be surcharged or form a separate tariff (depending on your shipping profile)
(i) Packages must not weigh more than 30 Kilograms (or 77lbs) or exceed 150 centimetres (or 60 inches) in length, 120 centimetres (or 48 inches) in width or 150 centimetres (or 72 inches) in height.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of USD 500.
(iii) Packages must not contain any of the prohibited articles listed in the Terms & Conditions including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.
(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by ILG, or the carriage, export of which is prohibited by applicable law.
(v) Failed deliveries and any compulsory returns according to local restrictions will become chargeable and will be charged at the original export rate or whereby the original service is not available the charge may become variable and will be advised by ILG Direct at the point of service failure notification [refer to our Return & Failed Delivery Guide].
Volumetric [Dimensional] & Chargeable Weights
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine chargeable weight. Calculations of dimensional weight are based on the Road Haulage volumetric standards (subject to change without notice).
Calculate the cubic size of your package by multiplying the height in centimetres (number 1 in the diagram), by the length in centimetres (number 2 in the diagram), by the width in centimetres (number 3 in the diagram). Round each measurement up to the nearest whole centimetre and the resulting total is the cubic size of your package.
Determine Dimensional Weight: Divide the cubic size of your package in centimetres by 6000. Increase your total to the nearest full kilogramme.
Determine Actual Weight: Use any standard scale to determine the actual weight of your package.
Determine Chargeable Weight: Compare each package's / shipment's actual weight to its dimensional weight. The larger of the two weights is the chargeable weight and should be used to calculate the rate.
This is ILG's standard service to a nominated U.K. address. As per the Single Pack Service you can rely on it to get your shipment to the right place at the right time - Monday to Friday.
A reliable and economical overnight service for multi pack/piece shipments,
Service Availability
Delivery throughout England, Wales, Southern and Central Scotland, including postcodes (AB10-25, 30, 32 and 39-43, PH1-18 and PA1-19), Highlands & Islands are subject to extended delivery times and charges (refer to your tariff & transit guide)
Timed Delivery Options
09:00 * check with ILG Direct or your tariff & transit guide for post code service availability
10:30 * check with ILG Direct or your tariff & transit guide for post code service availability
12:00 * check with ILG Direct or your tariff & transit guide for post code service availability
Benefits
ILG Direct customer service, combined with our on-line tracking features, U.K. Multi Pack covers the U.K. economically and reliably; ideal for when your shipping needs are less urgent or with a bolt-on timed delivery enjoy the option of a morning delivery.
Service Limitations
Maximum weight for non-palletised items = 30 kilos (per package/piece)
Residential addresses as these may be surcharged or form a separate tariff (depending on your shipping profile)
(i) Packages within the consignment must not weigh more than 30 Kilograms (or 77lbs) or exceed 150 centimetres (or 60 inches) in length, 120 centimetres (or 48 inches) in width or 150 centimetres (or 72 inches) in height.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of USD 500.
(iii) Packages must not contain any of the prohibited articles listed in the Terms & Conditions including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.
(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by ILG, or the carriage, export of which is prohibited by applicable law.
(v) Failed deliveries and any compulsory returns according to local restrictions will become chargeable and will be charged at the original export rate or whereby the original service is not available the charge may become variable and will be advised by ILG Direct at the point of service failure notification [refer to our Return & Failed Delivery Guide].
Volumetric [Dimensional] & Chargeable Weights
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine chargeable weight. Calculations of dimensional weight are based on the Road Haulage volumetric standards (subject to change without notice).
Calculate the cubic size of your package by multiplying the height in centimetres (number 1 in the diagram), by the length in centimetres (number 2 in the diagram), by the width in centimetres (number 3 in the diagram). Round each measurement up to the nearest whole centimetre and the resulting total is the cubic size of your package.
Determine Dimensional Weight: Divide the cubic size of your package in centimetres by 6000. Increase your total to the nearest full kilogramme.
Determine Actual Weight: Use any standard scale to determine the actual weight of your package.
Determine Chargeable Weight: Compare each package's / shipment's actual weight to its dimensional weight. The larger of the two weights is the chargeable weight and should be used to calculate the rate.
This is ILG's standard Pallet service to a nominated U.K. address. As per the Single & Multi Pack Services you can rely on it to get your pallet to the right place at the right time - Monday to Friday, a reliable and economical overnight service for pre-palletised shipments.
Service Availability
Delivery throughout England, Wales, Southern and Central Scotland, including postcodes (AB10-25, 30, 32 and 39-43, PH1-18 and PA1-19), Highlands & Islands are subject to extended delivery times and charges (refer to your transit guide). This service requires both a quotation and pre-booking with ILG Direct.
Timed Delivery Options
12:00 * check with ILG Direct or your tariff & transit guide for post code service availability
Benefits
U.K. Pallet covers the U.K. economically and reliably; ideal for when your heavy weight shipping needs are less urgent or with a bolt-on timed delivery enjoy the option of a morning delivery.
Service Limitations
Maximum weight per palletised item = 1000 kilos
The Pallet Service is not available to residential addresses
(i) Packages must not weigh more than 1000Kilograms (or 2222 lbs) or exceed 240 centimetres (or 96 inches) in length, 120 centimetres (or 48 inches) in width or 150 centimetres (or 72 inches) in height.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of USD 500.
(iii) Packages must not contain any of the prohibited articles listed in the Terms & Conditions including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.
(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by ILG, or the carriage, export of which is prohibited by applicable law.
(v) Failed deliveries and any compulsory returns according to local restrictions will become chargeable and will be charged at the original export rate or whereby the original service is not available the charge may become variable and will be advised by ILG Direct at the point of service failure notification [refer to our Return & Failed Delivery Guide].
Volumetric [Dimensional] & Chargeable Weights
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine chargeable weight. Calculations of dimensional weight are based on the Road Haulage volumetric standards (subject to change without notice).
Calculate the cubic size of your package by multiplying the height in centimetres (number 1 in the diagram), by the length in centimetres (number 2 in the diagram), by the width in centimetres (number 3 in the diagram). Round each measurement up to the nearest whole centimetre and the resulting total is the cubic size of your package.
Determine Dimensional Weight: Divide the cubic size of your package in centimetres by 4000. Increase your total to the nearest full kilogramme.
Determine Actual Weight: Use any standard scale to determine the actual weight of your package.
Determine Chargeable Weight: Compare each package's / shipment's actual weight to its dimensional weight. The larger of the two weights is the chargeable weight and should be used to calculate the rate.
This is a diverse range of added value services that compliment where available (refer to your tariff & transit guide) the ILG National and International delivery services. Quite simply ILG can collect your shipment from any U.K. or International 3rd Party location and deliver it to another or back to yourselves.
Service Availability
Subject to time of booking, refer to your tariff & transit guide or check with ILG Direct.
Timed Delivery Options
All timed delivery services are available as bolt on but please check with ILG Direct or your tariff & transit guide for destination availability.
Benefits
3rd Party covers the Globe economically and reliably; this is an ideal added value service for when you need a Global collection and delivery for either yourself or your customer.
Service Limitations
Maximum weight per item = refer to the selected service.
3rd Party services are available from residential addresses but please refer to the selected service for a comprehensive guide of the limitations.
U.K. = written instruction confirmed to ILG Direct prior to 11:00hrs on the day of collection.
International = written instruction confirmed to ILG Direct 24hrs in advance of the collection day
(i) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of USD 500.
(ii) Packages must not contain any of the prohibited articles listed in the Terms & Conditions including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.
(iii) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by ILG, or the carriage, export of which is prohibited by applicable law.
(iv) Failed collection and/or deliveries and any compulsory returns according to local restrictions will become chargeable and will be charged at the original export rate or whereby the original service is not available the charge may become variable and will be advised by ILG Direct at the point of service failure notification [refer to our Return & Failed Delivery Guide].
Volumetric [Dimensional] & Chargeable Weights
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine chargeable weight. Calculations of dimensional weight are based on the appropriate Associations volumetric standards (subject to change without notice).
Calculate the cubic size of your package by multiplying the height in centimetres (number 1 in the diagram), by the length in centimetres (number 2 in the diagram), by the width in centimetres (number 3 in the diagram). Round each measurement up to the nearest whole centimetre and the resulting total is the cubic size of your package.
Determine Dimensional Weight: Divide the cubic size of your package in centimetres by 6000. Increase your total to the nearest full kilogramme.
Determine Actual Weight: Use any standard scale to determine the actual weight of your package.
Determine Chargeable Weight: Compare each package's / shipment's actual weight to its dimensional weight. The larger of the two weights is the chargeable weight and should be used to calculate the rate.
Failed deliveries are classified either by three delivery attempts or where the delivery address details or points below prevent onward transportation or delivery.
The shipper shall be responsible for the accuracy and completeness of the particulars inserted in the Waybill or Web booking and for ensuring that all packages set out adequate contact details for the shipper and receiver of the shipment and that they are so packed, marked and labelled, their contents so described and classified and are accompanied by such documentation as may (in each case) be necessary to make them suitable for transportation and to comply with the requirements of the Service and Tariff Guide and applicable law.
The shipper declares that all packages presented for carriage under these terms have been prepared in secure premises, by him (in the case of an individual shipper) or by reliable staff employed by him and have been protected against unauthorised interference during their preparation, storage and transportation to ILG.
(a) Perishable and temperature sensitive goods may be transported under a separate provision/booking and provided that the shipper accepts that this is at its risk. ILG requires special handling for such packages and these require pre-booking with ILG Direct [normal tariffs do not apply].
(b) Refusal and Suspension of Carriage
(i) If it comes to the attention of ILG that any package does not meet any of the above restrictions or conditions ILG may refuse to transport the relevant shipment (or any package of which it is a part) and, if carriage is in progress, ILG may suspend carriage and hold the package or shipment to the shipper’s order.
(ii) ILG may also suspend carriage if it cannot effect delivery at the third attempt, if the receiver refuses to accept delivery, if it is unable to effect delivery because of an incorrect address (having used all reasonable means to find the correct address) or because the correct address is found to be in another country from that set out on the package or Waybill or if it cannot collect amounts due from the receiver on delivery.
(iii) Where ILG is entitled to suspend carriage of a package or shipment, it is also entitled to return it to the shipper at its own discretion.
(c) The shipper will be responsible for the reasonable costs and expenses of ILG (including storage), for such losses, taxes and customs duties as ILG may suffer and for all claims made against ILG because a package does not meet any of the restrictions, conditions or representations in paragraph (a) above or because of any refusal or suspension of carriage or return of a package or shipment by ILG which is allowed by these terms. In the case of the return of a package or shipment, the shipper will also be responsible for paying return transport charges calculated in accordance with the prevailing commercial rates of ILG.
(d) ILG will not meet any losses which the shipper may suffer arising out of ILG carrying packages which do not meet the restrictions or conditions set out in paragraph (a) above and, if ILG does suspend carriage for a reason allowed by these terms, the shipper shall not be entitled to any refund on the carriage charges it has paid.
(e) If, having suspended carriage of a package or shipment in accordance with these provisions, ILG is unable within a reasonable time to obtain the shipper’s instructions on disposition of the package or shipment, ILG shall be entitled to destroy, at its absolute discretion.
Definition of Interruption of Service
If ILG is unable to start or continue with carriage of the shipper’s package for a reason beyond its control, the shipper will not be able to claim that ILG is in breach of its agreement with the shipper but ILG will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage. This statement does not preclude possible shipment returns.
Examples of events falling within the above are disruption to air or ground transportation due to bad weather, fire and flood, war, hostilities and civil disturbances, acts of government or other authorities and labour disputes or obligations affecting ILG or some other party.
Return & Failed Delivery Charges
Both EU and U.K. shipments will be charged by ILG at their original input / export rate. All other destinations will require a quotation from ILG Direct.
Indeterminate Service Options
In the event of a manual consignment note being received by ILG without a predetermined service option being selected, ILG will reasonably elect at the shippers’ cost to route the consignment [subject to service restrictions and / or limitations] via the International Express Courier service.
Export Paperwork & Customs Clearance at Destination
Member nations of the EU have a single market which allows the movement of goods in free circulation between its member states. Goods in free circulation do not require any additional documentation for customs clearance when moving from one member state to another; simply complete the ILG consignment note or Web order with a comprehensive description of the contents and their value.
If the goods are not in free circulation e.g. goods which are in bond without clearance through the customs into the EU, then ILG will require the valid transit documentation [HMRC controls and licences] to effect clearance at destination.
Exporting from the EU to a country outside of the single market will require either a pro-forma or commercial invoice and any relevant HMRC controls and licences
FIVE copies of Pro Forma invoices [business to business or business to individual] are to be supplied when the GOODS are being sent free of charge to the receiver but are subject to local taxes & duties within the country of destination and items that are required on your pro-forma invoice include the following and should be printed on business stationery complete with your VAT number:
- Name and address of shipper (seller) as shown on the address label, including a contact person and telephone number.
- Name and address of consignee (ship to), including destination country and postcode, as shown on the address label. To help ensure prompt delivery, a contact person and telephone number must be included.
- Invoice date.
- Purchase order or invoice number, if applicable.
- Name and address of purchaser (importer) if different from the consignee, including a contact name and telephone number.
- Complete description of each item being shipped. What is the item?
- What is the item made of? What is it used for? (Include Customs Harmonised Codes, if known.)
- Country of origin. Where was the item manufactured?
- Number of units, unit value and total value of each item. For samples or articles with no commercial value, a nominal or fair-market value must be stated for customs purposes.
- Declared Value for Customs Purposes.
- Total value of the shipment, including currency of settlement.
- Reason for export. For example: sale, repair, inter-company.
- Number of packages and total weight of packages.
- Shipper's signature and date.
FIVE copies of a commercial invoice are required for all your non-document shipments that are for re-sale within the country of destination. Business or personal stationery may be used for these invoices providing that it contains all the required shipment information [the above model can also be used by simply changing the heading type to read Commercial Invoice].
ILG WWW users can produce the above documentation but the VAT number must be manually provided on each occasion of export [this can be hand written on each copy of the invoice].
Unless otherwise requested in writing all shipments will be exported by ILG under INCOTERMS – DDU whereby the consignee will become liable upon importation for the payment of all local taxes, duty and clearance charges that are attracted by the shipment.
Residential Delivery Service - @HOME
A residential delivery is one made to a home, including a business operating out of a home, which does not have an entrance that is open to the public. U.K. deliveries to these addresses are subject to a supplementary tariff or additional charge.
Fuel Surcharge
In the event of a change in the price of fuel, ILG may levy or modify a surcharge on rates of such an amount as it may reasonably consider reflects the consequential increase in its direct operating costs. Any such levy or modification will be made in arrears and will be notified in writing by way of the ILG Direct bulletin system.
BRITISH INTERNATIONAL FREIGHT ASSOCIATION (BIFA) STANDARD TRADING CONDITIONS 2005 EDITION, © BIFA 2004
THE CUSTOMER’S ATTENTION IS DRAWN TO SPECIFIC CLAUSES HEREOF WHICH EXCLUDE OR LIMIT THE COMPANY’S LIABILITY AND THOSE WHICH REQUIRE THE CUSTOMER TO INDEMNIFY THE COMPANY IN CERTAIN CIRCUMSTANCES AND THOSE WHICH LIMIT TIME BEING CLAUSES 8, 10, 12-14 INCLUSIVE, 18-20 INCLUSIVE, AND 24-27 INCLUSIVE
Insurance may only be effected by the Company under clause 11(A) if so authorised by the Financial Services Authority or its successor
All headings are indicative and do not form part of these conditions
.
DEFINITIONS AND APPLICATION
1 In these conditions the following words shall have the following meanings:-
“Company” the BIFA member trading under these conditions
“Consignee” the Person to whom the goods are consigned
“Customer” any Person at whose request or on whose behalf the Company undertakes any business or provides advice, information or services
“Direct Representative”
the Company acting in the name of and on behalf of the Customer and/or Owner with H.M. Revenue and Customs (“HMRC”) as defined by Council Regulation 2193/92 or as amended
“Goods” the cargo to which any business under these conditions relates
“Person” natural person(s) or any body or bodies corporate
“SDR” are Special Drawing Rights as defined by the International Monetary Fund
“Transport Unit” packing case, pallets, container, trailer, tanker, or any other device used whatsoever for and in connection with the carriage of Goods by land, sea or air
“Owner” the Owner of the Goods or Transport Unit and any other Person who is or may become interested in them
2 (A) Subject to sub-paragraph (B) below, all and any activities of the Company in the course of business, whether gratuitous or not, are undertaken subject to these conditions.
(B) If any legislation, to include regulations and directives, is compulsorily applicable to any business undertaken, these conditions shall, as regards such business, be read as subject to such legislation, and nothing in these conditions shall be construed as a surrender by the Company of any of its rights or immunities or as an increase of any of its responsibilities or liabilities under such legislation, and if any part of these conditions be repugnant to such legislation to any extent, such part shall as regards such business be overridden to that extent and no further.
3 The Customer warrants that he is either the Owner, or the authorised agent of the Owner and, also, that he is accepting these conditions not only for himself, but also as agent for and on behalf of the Owner.
THE COMPANY
4 (A) Subject to clauses 11 and 12 below, the Company shall be entitled to procure any or all of the services as an agent, or, to provide those services as a principal.
(B) The Company reserves to itself full liberty as to the means, route and procedure to be followed in the performance of any service provided in the course of business undertaken subject to these conditions.
5 When the Company contracts as a principal for any services, it shall have full liberty to perform such services itself, or, to subcontract on any terms whatsoever, the whole or any part of such services.
6 (A) When the Company acts as an agent on behalf of the Customer, the Company shall be entitled, and the Customer hereby expressly authorises the Company, to enter into all and any contracts on behalf of the Customer as may be necessary or desirable to fulfil the Customer’s instructions, and whether such contracts are subject to the trading conditions of the parties with whom such contracts are made, or otherwise.
(B) The Company shall, on demand by the Customer, provide evidence of any contract entered into as agent for the Customer. Insofar as the Company may be in default of the obligation to provide such evidence, it shall be deemed to have contracted with the Customer as a principal for the performance of the Customer’s instructions.
7 In all and any dealings with HMRC for and on behalf of the Customer and/or Owner, the Company is deemed to be appointed, and acts as, Direct Representative only.
8 (A) Subject to sub-clause (B) below,
the Company:
(i) has a general lien on all Goods and documents relating to Goods in its possession, custody or control for all sums due at any time to the Company from the Customer and/or Owner on any account whatsoever, whether relating to Goods belonging to, or services provided by or on behalf of the Company to the Customer or Owner. Storage charges shall continue to accrue on any Goods detained under lien;
(ii) shall be entitled, on at least 28 days notice in writing to the Customer, to sell or dispose of or deal with such Goods or documents as agent for, and at the expense of, the Customer and apply the proceeds in or towards the payment of such sums;
(iii) shall, upon accounting to the Customer for any balance remaining after payment of any sum due to the Company, and for the cost of sale and/or disposal and/or dealing, be discharged of any liability whatsoever in respect of the Goods or documents.
(B) When the Goods are liable to perish or deteriorate, the Company's right to sell or dispose of or deal with the Goods shall arise immediately upon any sum becoming due to the Company, subject only to the Company taking reasonable steps to bring to the Customer's attention its intention to sell or dispose of the Goods before doing so.
9 The Company shall be entitled to retain and be paid all brokerages, commissions, allowances and other remunerations customarily retained by, or paid to, freight forwarders.
10 (A) Should the Customer, Consignee or Owner of the Goods fail to take delivery at the appointed time and place when and where the company is entitled to deliver, the Company shall be entitled to store the Goods, or any part thereof, at the sole risk of the Customer or Consignee or Owner, whereupon the Company’s liability in respect of the Goods, or that part thereof, stored as aforesaid, shall wholly cease. The Company’s liability, if any, in relation to such storage, shall be governed by these conditions. All costs incurred by the Company as a result of the failure to take delivery shall be deemed as freight earned, and such costs shall, upon demand, be paid by the Customer.
(B) The Company shall be entitled at the expense of the Customer to dispose of or deal with (by sale or otherwise as may be reasonable in all the circumstances):-
(i) after at least 28 days notice in writing to the Customer, or (where the Customer cannot be traced and reasonable efforts have been made to contact any parties who may reasonably be supposed by the Company to have any interest in the Goods) without notice, any Goods which have been held by the Company for 90 days and which cannot be delivered as instructed; and
(ii) without prior notice, any Goods which have perished, deteriorated, or altered, or are in immediate prospect of doing so in a manner which has caused or may reasonably be expected to cause loss or damage to the Company, or third parties, or to contravene any applicable laws or regulations.
11 (A) No insurance will be effected except upon express instructions given in writing by the Customer and accepted in writing by the Company, and all insurances effected by the Company are subject to the usual exceptions and conditions of the policies of the insurers or underwriters taking the risk. Unless otherwise agreed in writing, the Company shall not be under any obligation to effect a separate insurance on the goods, but may declare it on any open or general policy held by the Company.
(B) Insofar as the Company agrees to effect insurance, the Company acts solely as agent for the Customer, and the limits of liability under clause 26(A) (ii) of these conditions shall not apply to the Company’s obligations under clause 11.
12 (A) Except under special arrangements previously made in writing by an officer of the Company so authorised, or made pursuant to or under the terms of a printed document signed by the Company, any instructions relating to the delivery or release of the Goods in specified circumstances (such as, but not limited to, against payment or against surrender of a particular document) are accepted by the Company, where the Company has to engage third parties to effect compliance with the instructions, only as agents for the Customer.
(B) Despite the acceptance by the Company of instructions from the Customer to collect freight, duties, charges, dues, or other expenses from the Consignee, or any other Person, on receipt of evidence of proper demand by the Company, and, in the absence of evidence of payment (for whatever reason) by such Consignee, or other Person, the Customer shall remain responsible for such freight, duties, charges, dues, or other expenses.
(C) The Company shall not be under any liability in respect of such arrangements as are referred to under sub-clause (A) and (B) hereof save where such arrangements are made in writing, and in any event, the Company’s liability in respect of the performance of, or arranging the performance of, such instructions shall not exceed the limits set out in clause 26(A) (ii) of these conditions.
13 Advice and information, in whatever form it may be given, is provided by the Company for the Customer only. The Customer shall indemnify the Company against all loss and damage suffered as a consequence of passing such advice or information on to any third party.
14 Without prior agreement in writing by an officer of the Company so authorised, the Company will not accept or deal with Goods that require special handling regarding carriage, handling, or security whether owing to their thief attractive nature or otherwise including, but not limited to bullion, coin, precious stones, jewellery, valuables, antiques, pictures, human remains, livestock, pets, plants. Should any Customer nevertheless deliver any such goods to the Company, or cause the Company to handle or deal with any such goods, otherwise than under such prior agreement, the Company shall have no liability whatsoever for or in connection with the goods, howsoever arising.
15 Except pursuant to instructions previously received in writing and accepted in writing by the Company, the Company will not accept or deal with Goods of a dangerous or damaging nature, nor with Goods likely to harbour or encourage vermin or other pests, nor with Goods liable to taint or affect other Goods. If such Goods are accepted pursuant to a special arrangement, but, thereafter, and in the opinion of the Company, constitute a risk to other goods, property, life or health, the Company shall, where reasonably practicable, contact the Customer in order to require him to remove or otherwise deal with the goods, but reserves the right, in any event, to do so at the expense of the Customer.
16 Where there is a choice of rates according to the extent or degree of the liability assumed by the Company and/or third parties, no declaration of value will be made and/or treated as having been made except under special arrangements previously made in writing by an officer of the Company so authorised as referred to in clause 26(D).
THE CUSTOMER
17 The Customer warrants:
(A) (i) that the description and particulars of any Goods or information furnished, or services required, by or on behalf of the Customer are full and accurate, and
(ii) that any Transport Unit and/or equipment supplied by the Customer in relation to the performance of any requested service is fit for purpose, and
(B) that all Goods have been properly and sufficiently prepared, packed, stowed, labeled and/or marked, and that the preparation, packing, stowage, labelling and marking are appropriate to any operations or transactions affecting the Goods and the characteristics of the Goods.
(C) that where the Company receives the Goods from the Customer already stowed in or on a Transport Unit, the Transport Unit is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon, and
(D) that where the Company provides the Transport Unit, on loading by the Customer, the Transport Unit is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon.
18 Without prejudice to any rights under clause 15, where the Customer delivers to the Company, or causes the Company to deal with or handle Goods of a dangerous or damaging nature, or Goods likely to harbour or encourage vermin or other pests, or Goods liable to taint or affect other goods, whether declared to the Company or not, he shall be liable for all loss or damage arising in connection with such Goods, and shall indemnify the Company against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith, and the Goods may be dealt with in such manner as the Company, or any other person in whose custody they may be at any relevant time, shall think fit.
19 The Customer undertakes that no claim shall be made against any director, servant, or employee of the Company which imposes, or attempts to impose, upon them any liability in connection with any services which are the subject of these conditions, and, if any such claim should nevertheless be made, to indemnify the Company against all consequences thereof.
20 The Customer shall save harmless and keep the Company indemnified from and against:-
(A) all liability, loss, damage, costs and expenses whatsoever (including, without prejudice to the generality of the foregoing, all duties, taxes, imposts, levies, deposits and outlays of whatsoever nature levied by any authority in relation to the Goods) arising out of the Company acting in accordance with the Customer's instructions, or arising from any breach by the Customer of any warranty contained in these conditions, or from the negligence of the Customer, and
(B) without derogation from sub-clause (A) above, any liability assumed, or incurred by the Company when, by reason of carrying out the Customer's instructions, the Company has become liable to any other party, and
(C) all claims, costs and demands whatsoever and by whomsoever made or preferred, in excess of the liability of the Company under the terms of these conditions, regardless of whether such claims, costs, and/or demands arise from, or in connection with, the breach of contract, negligence or breach of duty of the Company, its servants, sub-contractors or agents, and
(D) any claims of a general average nature which may be made on the Company.
21 (A) The Customer shall pay to the Company in cash, or as otherwise agreed, all sums when due, immediately and without reduction or deferment on account of any claim, counterclaim or set-off.
(B) The Late Payment of Commercial Debts (Interest) Act 1998, as amended, shall apply to all sums due from the Customer
22 Where liability arises in respect of claims of a general average nature in connection with the Goods, the Customer shall promptly provide security to the Company, or to any other party designated by the Company, in a form acceptable to the Company.
LIABILITY AND LIMITATION
23 The Company shall perform its duties with a reasonable degree of care, diligence, skill and judgment.
24 The Company shall be relieved of liability for any loss or damage if, and to the extent that, such loss or damage is caused by:-
(A) strike, lock-out, stoppage or restraint of labour, the consequences of which the Company is unable to avoid by the exercise of reasonable diligence; or
(B) any cause or event which the Company is unable to avoid, and the consequences of which the company is unable to prevent by the exercise of reasonable diligence.
25 Except under special arrangements previously made in writing by an officer of the Company so authorised, the Company accepts no responsibility with regard to any failure to adhere to agreed departure or arrival dates of Goods.
26 (A) Subject to clause 2(B) and 11(B) above and sub-clause (D) below, the Company’s liability howsoever arising and, notwithstanding that the cause of loss or damage be unexplained, shall not exceed
(i) in the case of claims for loss or damage to Goods:
(a) the value of any loss or damage, or
(b) a sum at the rate of 2 SDR per kilo of the gross weight of any Goods lost or damaged
whichever shall be the lower.
(ii) subject to (iii) below, in the case of all other claims:
(a) the value of the subject Goods of the relevant transaction between the Company and its Customer, or
(b) where the weight can be defined, a sum calculated at the rate of two SDR per kilo of the gross weight of the subject Goods of the said transaction, or
(c) 75,000 SDR in respect of any one transaction, whichever shall be the least.
(iii) in the case of an error and/or omission, or a series of errors and/or omissions which are repetitions of or represent the continuation of an original error, and/or omission
(a) the loss incurred, or
(b) 75,000 SDR in the aggregate of any one trading year commencing from the time of the making of the original error, and/or omission,
whichever shall be the lower.
For the purposes of clause 26(A), the value of the Goods shall be their value when they were, or should have been, shipped. The value of SDR shall be calculated as at the date when the claim is received by the Company in writing.
(B) Subject to clause 2(B) above and sub-clause (D) below, the Company’s liability for loss or damage as a result of failure to deliver, or arrange delivery of goods, in a reasonable time, or (where there is a special arrangement under Clause 25) to adhere to agreed departure or arrival dates, shall not in any circumstances whatever exceed a sum equal to twice the amount of the Company’s charges in respect of the relevant contract.
(C) Save in respect of such loss or damage as is referred to at sub-clause (B), and subject to clause 2(B) above and Sub-Clause (D) below, the Company shall not in any circumstances whatsoever be liable for indirect or consequential loss such as (but not limited to) loss of profit, loss of market, or the consequences of delay or deviation, however caused.
(D) On express instructions in writing declaring the commodity and its value, received from the Customer and accepted by the Company, the Company may accept liability in excess of the limits set out in sub-clauses (A) to (C) above upon the Customer agreeing to pay the Company’s additional charges for accepting such increased liability. Details of the Company’s additional charges will be provided upon request.
27 (A) Any claim by the Customer against the Company arising in respect of any service provided for the Customer, or which the Company has undertaken to provide, shall be made in writing and notified to the Company within 14 days of the date upon which the Customer became, or ought reasonably to have become, aware of any event or occurrence alleged to give rise to such claim, and any claim not made and notified as aforesaid shall be deemed to be waived and absolutely barred, except where the Customer can show that it was impossible for him to comply with this time limit, and that he has made the claim as soon as it was reasonably possible for him to do so.
(B) Notwithstanding the provisions of sub-paragraph (A) above, the Company shall in any event be discharged of all liability whatsoever and howsoever arising in respect of any service provided for the Customer, or which the Company has undertaken to provide, unless suit be brought and written notice thereof given to the Company within nine months from the date of the event or occurrence alleged to give rise to a cause of action against the Company.
JURISDICTION AND LAW
28 These conditions and any act or contract to which they apply shall be governed by English law and any dispute arising out of any act or contract to which these Conditions apply shall be subject to the exclusive jurisdiction of the English courts.