Recruiting NOW
ILG is going through a purple patch of growth, busting the recession and is actively recruiting additional members to join the team. For full details of our vacancies please contact Bridget Wells bridget@ilguk.com
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Darren Bowen - January 2010
As we all know January brought us new challenges due to the surprise weather conditions and it is Darren’s proactive approach to dealing with this that really stood out. During the bad weather he picked colleagues in his own car to get people to work as well as dropping them off safely at home. Darren tirelessly ensured snow was cleared and salted all the areas so they did not freeze overnight. It is largely down to Darren’s approach in dealing with the weather challenge that operations were able to continue as normally as possible and maintaining the service required by our customers.
Many congratulations
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Annette Collett - December 2009
Annette played a pivotal role in ensuring the smooth running and success of the Age Concern Christmas hamper initiative. She took on the task of coordinating the project with enthusiasm and passion. Deciding on and purchasing over 2000 items to build over 80 hampers. Annette used personal contacts to get massive 20% discount, facilitating for the budget to stretch that bit further and allowed us give that little bit more to those in need.
Many congratulations
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Adrian Manly - November 2009
Adrian took on complete responsibility for 5 SLH mailings in one week. With over 8000 packs to send out this was a huge feat, with his coordination of the project the turnaround time has been fantastic and completely exceeded the customers’ expectations. He has overseen the whole project and ensured that accuracy and presentation is of an exceptional standard.
Many congratulations
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Tom Ashley - October 2009
Tom’s pro-active approach prevented the potential loss of customer product by theft/fraud. His awareness and attention to detail he caused him to raise concerns over the validity of a 3rd Party attempting to arrange collection of 2 pallets of product. Tom impressed with the level of detail he ensured was captured at the time of the incident whilst coordinating with Lee in arranging the police to come on site to question the person attempting to collect goods. This could have had a very different outcome had Tom not thought to raise questions of the circumstances and have the tenacity to follow this through.
Many congratulations
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Ryan Ellis - September 2009
September saw Ryan make a real difference to the stock control activities for the ILG Assured customers. He has changed the whole process of cycle counting, taking real ownership of this function and made this a robust activity. Ryan has worked to speed up the process of resolving stock queries, enabling us to offer an improved service to our customers. Ryan’s is diligent and thorough in his work and this attention to detail is invaluable when reporting back to customers.
Many congratulations
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Paula Morley - August 2009
Paula always goes the extra mile to ensure not only her allocated customers but every customer within the ILG Assured division gets the service they expect from ILG at all times. She has a positive attitude and brings great organisational skills to the table. Often receiving feedback, not only from her colleagues but customers alike, recognising her dedication and commitment to ensure the quality and standard of service provided is maintained at the high level our customers should expect.
Many congratulations
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Debbie P our April winner!
Our winner this month of Staff Member of the Month is Debbie Parkinson Business Development Manager for ILG Direct.
Commenting on Debbie's win Chris Ellard Divisional Director said;
"In addition to her new business achievements in April, Debbie has been actively helping with other areas in ILG Direct that are not within the remit of her role and has gone that extra distance above and beyond the call of duty."
Despite the recession Debbie has had great success with several new major accounts coming onboard during the last few months to put her well ahead of her target.
Debbie's ability to consistently win new business in a tough market really underlines her great ability and the strength of the ILG Direct offering - a real asset for ILG and a very worthy winner - many congratulations Debbie!
Many congratulations Debbie Parkinson our April winner.
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John's a winner!
Our winner this month of Staff Member of the Month is John Barker who is one of our team of drivers for ILG Direct.
Commenting on John's win Chris Ellard Divisional Director said;
"John is a real team player and his willingness to muck in and literally go that extra mile has been recognised".
John has been mentioned on a number of ocassions by not only his colleagues but a number of clients; most recently he helped out with the Gurdon Exhibition leaving home at 5am to ensure he arrived with the clients stand well before the 8am deadline. Having recently taken over the morning Trend run there has been positive client feedback and on a number of ocassions it has been said that nothing is too much trouble for John.
John is very much one of the ILG team and is more than willing to help out his colleagues from ILG Assured with shrink wrapping pallets, loading vans and even sweeping the floor!
A real team player with a sense of humour to go with it; a great asset for ILG and a very worthy winner - well done John!
Many congratulations John Barker our winner for March.
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A first for Simon!
Our winner this month of Staff Member of the Month is Simon Alexander who is responsible for the telesales and sales administration for ILG Direct.
Commenting on Simon's win Chris Ellard Divisional Director said;
"Simon has had a string of successes behind him but his sheer tenacity and persitence has seen ILG Direct win another two substantial accounts in February that had been with DHL for many years.
However over and above this Simon has consitently delivered on the client satisfaction front, he has willingly assisted his colleagues whenever required of him and in addition to all of this has gone out of his way to make improvements at our Gatwick facilty in his own time".
Many congratulations Simon Alexander our winner for February.
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John & Helen fight it out for the January award!
Once again there were a great number of nominations for the Staff Member of the Month award for January in fact a total of 25 different staff were nominated. Ultimately though it came down to two long standing members of the team with many nominations for each of them.
Helen Nichols joined ILG in 2002 and and has undertaken various roles with the company. Helen was nominated by many people across the company for her continued dedication to her work and the tireless effort she puts in for the ILG Direct team and its clients. Although this has become the norm for Helen it was particularly visible during January when her colleague Suzie was off on holiday in Australia.
Helen takes great pride in her work and is devoted to the ILG Direct clients and works tirelessly to ensure every shipment for every client is delivered on time.
John Funnell joined ILG way back in 1996 - no I know he doesn't look old enough!
John has worked in many different areas of our business and his depth of knowledge is of great benefit to ILG and its clients. In January John temporarily moved away from his Account Manager role in ILG Assured to oversee a major global distribution of 300,000 directories for our client SLH. With this project successfully completed John flew out to Eindhoven for a review with our fulfilment client Denon Marantz, this entailed leaving home at 4.30am and returning home to his family at 8.30pm. John's willingness to go that extra mile was highlighted at the meeting as one of the key reasons ILG had just been given an extension of this long standing fulfilment contract.
So two very worth winners but there can only be one and it was felt that John just edged it.....
Many congratulations to John Funnell our winner for January.
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Jim Pantlin wins Staff Member of the Month
There were many people nominated for December after an incredibly busy month, two people stood out from the rest namely Lizzie Davis & Jim Pantlin after we saw record numbers of consignments flowing through our facilities. So many congratulatons to Lizzie who receives an award for 2nd place.
But as we know there can only be one winner and this month it's Jim who during December took over the day to day running of the fulfilment team in what turned out to be a record month in our 18 year history; many long days and weekends from a team of people were necessary to keep ahead of the volume of orders. So many congratluations to Jim, Lizzie and all the other nominees in December
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Santas little helpers
We did our bit to help Santa - delivering over 20,000 Christmas presents on behalf of
our e-commerce clients in December.
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A very happy New Year
We would like to wish all of our clients & suppliers a very happy 2009.
So what does 2009 hold for us all with so much talk of recession and difficult times ahead?
Well we are determined not to allow this downturn to happen, following on from an extremely busy last quarter of 2008 in particular for our e-commerce clients, we are forecasting a good level of growth in 2009.
We hope we can play our part in your business having a successful 2009 please let us know if there is anything we can do to help you.
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Monday 15th December
ILG launches its new brand, logo and website today following several months of consultation with the creative team at www.charlesward.com and their Web Team
So the 18 year old compass is no more, it has served us well but time to move on to a new look and a new era for ILG.
We really hope you like the new look to the same old ILG!
All feedback whether positive or negative is gratefully received grant@ilguk.com
ILG clients receive rebrand letter
I am delighted to be writing to you to advise you of some significant developments here at ILG.
On the 1st November this year we marked our 18th anniversary - quite a milestone for any company I am sure you will agree! This we are most proud of, and have decided to celebrate this achievement by implementing some change.
I am therefore pleased to announce our re-branding together with the launch of our new website and corporate image which will go live on 15th December 2008.
Back in June of 2007 we decided to split the business down into two divisions, which we have now branded ‘ILG Assured’, for our warehousing and fulfilment services and ‘ILG Direct’ our courier, mail & freight services. This change was a major success for us and has given us far greater clarity, focus and the attention to detail that is required of any business in today’s climate if they are to succeed.
With our re-branding, we have decided to take this theme one step further through our marketing and corporate image and now have 3 ILG ‘corporate colours’. We have the ‘Group’ Orange, followed by the Divisional Red for ILG Assured and Green for ILG Direct. From now on you will see these Divisional colours flow throughout our correspondence.
So, what will this mean to you, our valued client?
We have re-invested heavily in technology, our website has been completely re-vamped in order that it can cope with greater volume more efficiently, and it will offer you reporting and filtering functionality second to none and access to secure real time information at the push of a button. Over the next few days one of the ILG team will be in contact with you to demonstrate some of the new features and benefits of the new system.
As far as your interaction with the company going forward you will already have noticed new e-mail addresses - but do not worry this flow will be seamless and all the old lines of communication will remain open until such time as you have been able to amend your records, and all telephone numbers will remain the same at both facilities.
You will still be dealing with International Logistics Group Limited, or ‘ILG’ as it will simply now be known - and all paperwork and central company correspondence should still be addressed to our head office in Burgess Hill. However, any divisional correspondence may now be addressed to the individual contact in question at their respective site, either Burgess Hill or Gatwick. Should you have any queries regarding the above please do not hesitate to contact us at anytime.
These are exciting times for ILG and we are just delighted to be able to share them with you; so many thanks for your support and we look forward to working with you for many years to come.
Yours sincerely
International Logistics Group Ltd
Grant Ashley
Managing Director
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