Congratulations to our winners and to the many others who were nominated for their great work.
January 2010
Darren Bowen
As we all know January brought us new challenges due to the surprise weather conditions and it is Darren’s proactive approach to dealing with this that really stood out. During the bad weather he picked colleagues in his own car to get people to work as well as dropping them off safely at home. Darren tirelessly ensured snow was cleared and salted all the areas so they did not freeze overnight. It is largely down to Darren’s approach in dealing with the weather challenge that operations were able to continue as normally as possible and maintaining the service required by our customers.
December 2009
Annette Collett
Annette played a pivotal role in ensuring the smooth running and success of the Age Concern Christmas hamper initiative. She took on the task of coordinating the project with enthusiasm and passion. Deciding on and purchasing over 2000 items to build over 80 hampers. Annette used personal contacts to get massive 20% discount, facilitating for the budget to stretch that bit further and allowed us give that little bit more to those in need.
November 2009
Adrian Manly
Adrian took on complete responsibility for 5 SLH mailings in one week. With over 8000 packs to send out this was a huge feat, with his coordination of the project the turnaround time has been fantastic and completely exceeded the customers’ expectations. He has overseen the whole project and ensured that accuracy and presentation is of an exceptional standard.
October 2009
Tom Ashley
Tom’s pro-active approach prevented the potential loss of customer product by theft/fraud. His awareness and attention to detail he caused him to raise concerns over the validity of a 3rd Party attempting to arrange collection of 2 pallets of product. Tom impressed with the level of detail he ensured was captured at the time of the incident whilst coordinating with Lee in arranging the police to come on site to question the person attempting to collect goods. This could have had a very different outcome had Tom not thought to raise questions of the circumstances and have the tenacity to follow this through.
September 2009
Ryan Ellis
September saw Ryan make a real difference to the stock control activities for the ILG Assured customers. He has changed the whole process of cycle counting, taking real ownership of this function and made this a robust activity. Ryan has worked to speed up the process of resolving stock queries, enabling us to offer an improved service to our customers. Ryan’s is diligent and thorough in his work and this attention to detail is invaluable when reporting back to customers.
August 2009
Paula Morley
Paula always goes the extra mile to ensure not only her allocated customers but every customer within the ILG Assured division gets the service they expect from ILG at all times. She has a positive attitude and brings great organisational skills to the table. Often receiving feedback, not only from her colleagues but customers alike, recognising her dedication and commitment to ensure the quality and standard of service provided is maintained at the high level our customers should expect.
April 2009
Debbie Parkinson
ILG Direct- Business Development
Debbie has shown great ability to produce new business on a consistent basis but also a willingness to involve herself in areas that are not part of her remit. Her recent sales results have been exceptional despite the recession with a large number of new accounts coming onboard.
March 2009
John Barker
ILG Direct- Driver
John is a real team player and his willingness to muck in and literally go that extra mile has been recognised.
Chris Ellard Divisional Director for ILG Direct commented;
"John has been mentioned on a number of ocassions by not only his colleagues but a number of clients.
Most recenlty he helped out with the Gudron Exhibition leaving home at 5am to ensure that he arrived with the clients stands well before the 8am deadline. Having also recenlty taken over the morning Trend run there has been positive client feedback and on a number of occasions it has been said how nothing is too much trouble.
John is very much a team player and is more than willing to help out his colleagues from ILG Assured with shrink wrapping pallets, loading vans and even sweeping the warehouse floor!
A real team player with a sense of humour to go with it - a great asset for ILG and a very worthy winner".
February 2009
Simon Alexander
ILG Direct- Telesales Executive
Simon has had a fantastic spell of success over the last few months and in particular during February.
Chris Ellard Divisional Director for ILG Direct commented;
"Simon has had a string of successes behind him but his sheer tenacity and persitence has seen ILG Direct win another two substantial accounts in February that had been with DHL for many years.
However over and above this Simon has consitently delivered on the client satisfaction front, he has willingly assisted his colleagues whenever required of him and in addition to all of this has gone out of his way to make improvements at our Gatwick facilty in his own time".
January 2009
John Funnell
ILG Assured - Account Manager
John temporarily moved away from his role looking after one of our larger fulfilment clients to oversee the global despatch of 300,000 directories on behalf of SLH. With this completed John flew out to Eindhoven with his Director Mike Stephenson for a review with Denon Marantz. John's willingness to go that extra mile was one of the key reasons put forward by D&M when they announced at the meeting that they would be extending their fulfilment contract with ILG. So many thanks & congratulations to John our first and very worth winner for 2009.
December 2008
Jim Pantlin
ILG Assured - Burgess Hill Warehouse Team
Jim took on the day to day running of the fulfilment team in what turned out to be a record month in our 18 years of business. Leading from the front a lot of long days were necessary as well as every weekend leading up to Christmas in order to ensure our clients expectations were fulfilled and thousands of Christmas presents were delivered on schedule. A mammoth effort and achievement with that famous big smile on his face - well done Jim!
November 2008
Bridget Wells
ILG - Quality & HR Manager
Bridget wears several different hats including IT and during the course of 2008 she managed two major projects for ILG. In November the migration to our new IT support partner and the upgrade to our servers and disaster recovery systems was concluded. We also reached the pre-launch stages of our new enhanced web system - both projects were managed seamlessly for our clients and staff. Well done Bridget!
October 2008
Sandra Carwithen
ILG - Finance Team
Sandra has been recognised by many departments for her enthusiasm to assist and do whatever she can to make things easier for others. She is efficient and happy with it!
September 2008
Suzie Simms
ILG Direct - Customer Service Team
Suzie has featured in the votes for several previous months and finally gets the recognition for her willingness to assist and always in a fun and positive manner.
August 2008
Sam Fulbrook
ILG Assured - Burgess Hill Warehouse Team
Sam stepped forward to take on the responsibility for the Trend account providing holiday cover. She always works with a smile and has received immense praise from the client and her colleagues.
July 2008
James Graham
ILG Assured - Burgess Hill Warehouse Team
James often goes beyond the call of duty and hates to let people down.
June 2008
Trevor Donaldson
ILG Direct - Driver
Trevor receives a constant flow of fantastic comments from his clients; his willingness to "go that extra mile" makes him a great ambassador for our company.
May 2008
Mandy Peters
ILG Direct - Operations team
Mandy is a real team player who always shows a true willingness to help out in many different areas and learn new aspects of our business - she makes a real difference.
April 2008
James Graham
ILG Assured - Burgess Hill Warehouse team
James is part of a great Goods In team and does whatever it takes to keep things operating on schedule.
March 2008
Paul Langridge
ILG Assured - Gatwick Warehouse team
Paul took on a massive new project and successfully got through it whilst still carrying out his normal daily workload.
February 2008
Simon Bethune
ILG Assured - Gatwick Warehouse team
Simon received recognition from three other departments as he took on a major new contract, he worked through the training matrix with speed and enthusiasm.
January 2008
Cliff Allen
ILG Direct - Customer Service team
Cliff's freight forwarding and general shipping expertise was once again tested to the full during the SLH distribution. His experience combined with his undying determination to ensure everything meets with the clients' expectation is commendable.
December 2007
James Pantlin
ILG Assured - Burgess Hill Warehouse team
Jimmy Pantlin - what can we say! Recognised by his team mates and other departments for his ability, entertainment & helps to make everyone's day go quickly. Just a good guy to have in the team.
November 2007
Helen Nichols
ILG Direct - Customer Service Team
Helen is a rock... determined, focused, unrelenting and at times unforgiving! Helen's dedication to our clients is amazing she is a great team player.