Mike Jones

Commercial Manager

What did you do before you joined ILG?

Before I joined ILG, I had experience in a few roles. My first office job was in the private banking sector. I have since worked in motor insurance, web sales and even the odd day as a brick layer. My career had never really hit any high points in these jobs and I had no real passion for any of the sectors I worked in.


Why did you join ILG?

Joining ILG gave me an opportunity to get into the fulfilment and logistics world. I joined ILG to explore this sector and to put my skills to the test in an environment I could really feel challenged in as it is always changing and evolving. After conducting some research before my interview it was very evident that ILG was a fast growing company which would be exciting to be involved in.


What does your job involve?

My job involves overseeing and heading up the Delivery division here at ILG. I am responsible for the strategic and operational planning and provide support with the review of the services and options available to our customers alongside the ever changing demand. The team here at ILG offer a seamless, professional service and can provide advice on a range of services and solutions tailored for our customers' needs.


What do you like most about your job?

No day is ever the same! Being in a sometimes reactive role, you will never know what the next phone call or email will produce. The customers I look after are varied in the work they undertake and you do have to switch between different ‘hats’ on a regular basis and adapt to some situations depending on which customer you are helping at the time.


What training and development opportunities have you had at ILG?

Without realising it, you learn and develop on the job every day. With each difficult situation or query you learn from past experience and that helps when undertaking the work involved.

ILG provide extensive internal and external training courses and I have been lucky enough to gain a NCFE Level 2 certificate on a number of different subjects. The experience that my colleagues had when I joined was key in learning the role I moved into. Life experiences can sometimes be the best form of training you receive and this really helped in my early days with ILG.


How would you describe the working environment and culture?

It is a very fast paced environment to come and work in. You need to be switched on from the moment you arrive to be at your best.


What advice would you give to anyone considering applying to ILG?

Prepare to come in and hit the ground running. You need to be able to absorb a lot of information within your first few weeks. But the most important advice I could give anyone wishing to join ILG is always ask questions. Ask if you are not sure, ask if you are curious. If you don’t know why we do something or how we do something, never be afraid to ask.