Steve Ettridge

Warehouse Manager

What did you do before you joined ILG?

I worked for a same day courier company as an Assistant Manager.

Why did you join ILG?

I previously worked here for eighteen months back in 2004 as a Driver and I then moved into customer service. I left because I was young and offered a job with a pay increase. After moving between jobs I wanted to settle and be in a job that I knew would challenge my skills so I contacted ILG and got an interview. I am happy to say that I have now been back for five years and gained several internal promotions.

What does your job involve?

As a warehouse manager I am responsible for the overall activity in the warehouse, managing a team of people to ensure orders are fulfilled as per the client SLA. I also regularly review processes within the warehouse in order to highlight potential new opportunities for improvement, sharing these with my fellow Warehouse Managers so that all sites can potentially benefit.

Being proactive in developing my warehouse team is one the most rewarding aspects of my role, seeing staff moving up and progressing within ILG is always pleasing

particularly as I have personally benefited from these opportunities for development.

What do you like most about your job?

The responsibility of having a team, being part of a team and, of course, the people.

What training and development opportunities have you had at ILG?

I started as a Fulfilment Customer Account Manager, then moved to the Delivery division and into the customer service team and I was then promoted to be the Transport Manager, all in 5 years. Since then I have moved on to Assistant Warehouse Manager and most recently Warehouse Manager.

How would you describe the environment and culture?

It is a very good working environment. We are always looking to improve processes and the way we work. It feels like a very personal and family run business so you don’t just feel like a number, you feel valued.

What advice would you give to anyone considering applying to ILG?

It’s a great company to work for, the time and money they put into staff is exceptional, loads of charity and social events and an all-round professional business.