What did you do before you joined ILG?
My background was predominantly in customer service roles in both public and private sector business. Prior to joining ILG I worked in a television rental company in the customer loss adjustment/claims department. I progressed to supervisory positions and my last role involved the implementation of a new IT system.
Why did you join ILG?
Redundancy following closure of the office led to my relocation to the Burgess Hill area. I was delighted to be offered my initial role at ILG in the customer service department. It was a new industry to me and I felt it would allow me to utilise my existing skills and gain new knowledge. At the time ILG was one site and around 25 employees and the way in which the different areas of the business really pulled together to deliver to the customer really appealed to me. In addition I felt there was definitely scope for progression, my previous employment had always seemed to have a supervisory cap in terms of career progression.
What does your job involve?
I have progressed through various roles since joining ILG in April 2000 and I am currently the System Integration Specialist. I have a varied role ranging from hands on user support, customer and carrier integrations through to development projects. I am also responsible for the coordination and administration required to maintain our ISO accreditation.
What do you like most about your job?
I enjoy troubleshooting queries and get satisfaction from a successful outcome. Opportunities to be involved in product development and process improvement can be challenging but rewarding.
“The variety in my role allows me to use the knowledge and experience I have gained at ILG to assist and benefit colleagues and customers.”
What training and development opportunities have you had at ILG?
I count myself as fortunate to have had numerous opportunities over the years at ILG. These have ranged from soft skills development in customer service and management areas to more technical courses linked to IT support and software development.
How would you describe the working environment and culture?
Regardless of whether in the operation or administrative areas, there is generally a positive, supportive and ‘can do’ attitude that ripples through the teams.
Teams work well together to get to the end goal of meeting customer needs, be that getting orders out of the door or ensuring the goods arrive on time. In addition to getting the job done, team members at all levels are always looking out for newer and better ways of doing things. These suggestions for process improvement can leads to exciting changes that can make our working day that little bit easier or improve the service provided to customers.
What advice would you give to anyone considering applying to ILG?
“I would recommend ILG as an employer as, from my experience, there is scope for development and opportunities regularly become available for a new career path. ILG is an established business and much of its success is not just about bringing in new business but the business recognising and investing in the development of its employees to make it the success it is. I would suggest that you have look at customer testimonials and the ILG web to understand the culture and values of ILG as they speak volumes.”