Customer Services Executive

About ILG

Are you a Customer Services Executive looking to increase your skill-set?

ILG is looking for a Customer Service Executive to provide front line telephone and email support to a portfolio of Fulfilment Clients, understanding their bespoke requirements and providing a high level of customer response and service. Want to play an important role in a successful company’s operations?

If so, we’d love to hear from you.

Your Role

As a Customer Services Executive, you’ll provide frontline telephone and email support to a portfolio of our fulfilment customers.

• Build a strong understanding of customer’s bespoke requirements
• Responsible for resolving day to day queries including correspondence relating to those orders with the customer and other ILG departments
• Utilise the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA
• Work in close liaison with Customer Services, Warehouse Team Leaders and externally with customers to facilitate for smooth running of all contracts
• Responsible for managing live chat, dealing with any inbound queries and passing these onto the relevant departments within agreed timeframes

About You

To join the team, you’ll need:

• Customer service experience, including working to deadlines and SLA commitments
• Experience of having financial responsibility
• Strong MS Office skills, particularly Excel and Outlook
• A methodical and organised approach to work, particularly in relation to email management
• Great written and verbal communication skills
• Strong interpersonal and relationship building skills

Ideally, you’ll have previous knowledge and experience of warehousing and distribution, but this isn’t essential.