IT Infrastructure Technician

About us

We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

Reporting into the IT Operations Manager, you will be responsible for providing 2nd / 3rd level IT infrastructure and network support, and delivery of project based work. The key responsibilities of the role will include:

• Acting as nominated technical lead on assigned IT Infrastructure and/or Network projects
• Infrastructure and/or network design and delivery for new site openings, expansion and/or refreshes
• Technical Administration and management of MS365, Azure cloud hosting and Azure Active Directory tenancy
• 2nd / 3rd level IT Infrastructure and Network Support
• Full lifecycle management of physical infrastructure, cloud and network assets (servers, VM’s, switches, routers, AP’s etc)
• Azure cloud resource provisioning, administration, patching, monitoring and support, in line with agreed IT Security policies and procedures
• Virtual server containerization provisioning, administration and support (e.g. Docker)
• Routine site reviews and inventory of IT network infrastructure within the estate
• Provision and supports end-user-computing deployment and management capability to 1st level team, via MS InTune
• On-site infrastructure/network device support, including (but not limited to): IP Telephony, switches, routers, Wireless Access Points
• Requirement analysis, design and delivery of infrastructure-based solutions
• Supports the IT Operations Manager, as required

What we are looking for

• Self-starter, ability to prioritise own workload and drive outcomes from others
• 2nd/3rd level IT support and problem-solving experience across a range of technologies and solutions
• Proven experience in the support and management of MS365 environment, e.g. Active Directory, InTune etc.
• Proven experience in the provision and management of Windows and Linux virtual servers in Azure
• Proven experience in deployment and management of containerization solutions such as, Docker, Kubernetes and Portainer
• Proven experience in the management of DHCP and DNS
• Experienced with APM / Observability tooling, such as Solarwinds, Dynatrace, Elastic or equivalent tooling
• Experienced with network diagnosis and troubleshooting techniques and tooling such as WireShark or equivalent
• Technical project management skills
• Proven network infrastructure design / architecture experience, e.g new site implementations and expansions
• Experienced with deployment and management of VoIP telephony solutions such as MS Teams Phone or equivalent
• Microsoft Azure technical certification (desirable)