Warehouse employee pushing a crate

Returns Supervisor


Location: Brackmills

Hours: 40 hours per week, five days out of seven, consisting of early and late shifts. Includes evening and weekend work

Salary: Salary of £24,000 – £26,364 per annum, dependent on experience.


Your Role

As a Returns Supervisor, you’ll be tasked with directing and coordinating warehouse activities within the Returns team.

Specifically, your role will involve:

  • Manage the Returns function coordinating tasks and activities to ensure effectively meeting operational demands
  • Responsible for overall productivity within the designated team
  • Ensure activities are cost effective
  • Manage levels of manpower and other resources
  • Actively support operational change whilst effectively minimising disruption to production and service
  • Manage and co-ordinate operational activities to ensure the required level of service is provided to the customer
  • Maintain and improve performance levels to maximise efficiency of operation in line with site KPI’s
  • Attend briefings and ensure effective communications within the Operational Team
  • Responsible for communication of issues/information to line manager e.g. warehouse accuracy
  • Be proactive in the development of team members and meet with them on a regular basis
  • Recognise training needs and provide solutions to ensure that staff are given the knowledge required to carry out their role
  • Advise, lead and motivate team members and allow them to implement corrective measures
  • Maintain and promote good industrial and employment relations on site and ensure potential problems are dealt with at an early stage
  • Pro-actively manage staff welfare and performance improvement initiatives and core values

About You

Your role will operate on a shift pattern working 40 hours per week, 5 days in 7 comprising of early and late shifts.

About You:

To be considered as our Returns Supervisor, you will need:

  • Previous experience of successfully operating in a supervisory role in a Warehouse operation (desirable)
  • Previous experience of returns with demonstrable attention to detail and accuracy
  • Sufficient experience and knowledge of warehouse operation to effectively manage designated area to provide excellent level of service to the customer
  • Ability to support the Operations Support Manager in the performance management, development, mentoring and coaching of members of designated team
  • Ability to co-ordinate and delegate within a team whilst remaining operationally hands on, with the capability to co-ordinate daily activities
  • Methodical and able to demonstrate the ability to prioritise workload and tasks
  • Possess an understanding of 3EX.Net and Snap warehouse management systems and MS office packages (Excel, Word, Outlook)
  • Understanding of, and ability to apply, warehouse, health, safety and security laws & regulations
  • Ability to react within a complex and growing operational environment
  • Forward thinking with the ability to “think on your feet”
  • Physically fit enough to work in a role where the vast majority of the day is standing and requires some lifting

The Benefits:

  • Salary of £24,000 - £26,364 per annum, dependent on experience.
  • We believe in working hard and having fun
  • 22 days’ holiday with the option to buy and sell your holiday days
  • Share in our business-wide supportive, ‘can do’ attitude
  • Access opportunities to progress your career internally at ILG
  • Annual bonus scheme
  • Staff member of the month awards
  • Parking costs you nothing and you get free tea and coffee!