Helen Nichols

Warehouse Manager


Location: Gatwick

Hours: 40 hours per week, 5 days out of 7, which may include early, late and weekend shifts

Salary: Up to £50,000 per annum, depending on experience


About us

We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them progress within our business.  If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand. As a Warehouse Manager you are responsible for the management of all warehouse activities and staff. You would be expected to assign and organise staff, manage performance and productivity to ensure full contract coverage and excellent standards of customer service at all times, including:

  • Managing manpower levels and other resources in line with agreed parameters
  • Coordinating operational activities to ensure the required service level is provided
  • Conducting regular briefings and ensure effective communications with the Operational Team
  • Recognising training needs and providing solutions to ensure team members have the required knowledge for their role
  • Actively supporting operational change whilst minimising disruption to production and service
  • Supporting the regional manager in working closely with ILG sales and implementation teams to make informed decisions on new business opportunities
  • Travel between ILG sites is an absolute necessity and reasonable travel at short notice is expected to other ILG UK or YLUK sites and any ILG site in Europe as and when needed. 

What we are looking for

  • Resilience in a fast-paced environment
  • Proficient working knowledge of MS Office packages
  • Track record of warehouse management, preferably in a 3rd party Logistics environment
  • Strong knowledge of warehouse operations
  • Proven ability to successfully operate at Management level with clients from different sectors 
  • Sound financial acumen, particularly regarding cost management/labour control
  • Strong communication and presentations skills
  • A track record of making tangible improvements against SLAs
  • Comfortable making decisions
  • Passion for owning issues, striving for solutions or better outcomes
  • Experience of working with WMS software platforms (desirable)
  • Experience of working with clients across the fashion and beauty sector (desirable)

The Benefits:

  • Company Bonus scheme
  • Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
  • 25 days holiday (plus Bank Holidays)
  • Birthday leave
  • Dedicated rest areas with free tea and coffee plus monthly fruit baskets
  • Free on-site parking
  • Dedicated platform for learning and development
  • Staff member of the month rewards
  • Uniform and full PPE provided
  • Monthly company social events and an annual awards ceremony
  • Employee assistance programme to promote mental health wellbeing
  • Cycle to work scheme