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Are you bilingual in both English and Polish? Are you a Customer Services Executive looking to increase your skill-set?
Due to growth, diversification and expansion in the scope of our operations, we’re looking for a Customer Services Executive to provide a helpful, friendly and professional service to our Delivery customers.
For the ILG Delivery Team no two days are ever the same. The team are responsible for handling delivery queries for approximately 500 clients, all with unique requirements, and deal with high volumes of calls and emails each day. A number of ILG clients are moving some of their operation to ILG in Poland, and you will be responsible for dealing with all delivery related queries for these clients and the shipments from our Poland warehouse, as well as their shipments sent from the UK. The role will often require thinking outside the box and problem solving to find the best solution for our customers.
East Grinstead, West Sussex
40 hours per week hours between 8am - 6pm
£20,808 to £24,970 dependant on experience
As a Delivery Account Executive, you will provide front line telephone and email support to ILG Clients on all aspects of their delivery requirements. This is a varied role in a busy department, and our Delivery Account Executives are responsible for providing a high level of customer service and understanding our clients’ needs. You will be based in our UK Head Office in East Grinstead, supporting clients with their shipments sent out from both our UK and Poland warehouses.
To join the team, you’ll need: