Customer Services Executive - Undergraduate Placement

ILG is an ambitious company that has grown rapidly to become one of the UK’s leading third- party logistics provider.

This role is an opportunity for you on your undergraduate placement to spend 12 months as a Customer Service Account Executive within the Fulfilment Customer Services Team. You will provide front line telephone and email support to a portfolio of Fulfilment Clients, understanding their bespoke requirements and providing a high level of customer response and service. Allowing you to understand and explore the vital role Customer Services provides to a growing and ambitious 3pl company.


Location

East Grinstead

Hours

12 month FTC. 40 hours per week, 9am - 6pm Monday to Friday

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Salary

£18,533 per annum

The Benefits

  • Salary £18,533 per annum
  • Pension, life assurance
  • 22 days’ holiday, pro rata
  • Staff member of the month awards
  • A dedicated platform for learning and development

Your Role

  • Responsible for resolving day to day queries including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments
  • Responsible for communicating any issues/information that may impact the delivery of service
  • Work in partnership with the Accounts Department and the Warehouse resolve any issues that may prevent shipment of an order
  • Ensure that all queries are actioned in line with client SLA and Standard Operating Procedures.
  • Operate a frontline telephone/e-mail support
  • Provide proactive exception management, keeping the customer fully informed of any issues affecting their delivery
  • Contribute actively to achieving departmental service level and targets

About You

To join the team, you’ll need:

  • MS Office skills, particularly Excel & Outlook
  • A methodical and organised approach to work, particularly in relation to email management
  • Good standard of written and verbal communications to provide a high standard of service
  • Good interpersonal skills to build relationships with clients
  • Proven ability to work effectively as part of a team
  • The ability to complete work that requires a high level of accuracy
  • Previous client servicing experience, working to deadlines and SLA commitments

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