Customer Services Executive - Undergraduate Placement

Deadline: Wednesday 10th November 2021

ILG is an ambitious company that has grown rapidly to become one of the UK’s leading third- party logistics provider.

This role is an opportunity for you on your undergraduate placement to spend 12 months as a Customer Service Account Executive within the Fulfilment Customer Services Team. You will provide front line telephone and email support to a portfolio of Fulfilment Clients, understanding their bespoke requirements and providing a high level of customer response and service. Allowing you to understand and explore the vital role Customer Services provides to a growing and ambitious 3pl company.

Early applications are encouraged as we reserve the right to close the advert early once sufficient submissions are received.


Location

East Grinstead

Hours

12 month FTC. 40 hours per week, 9am - 6pm Monday to Friday

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Salary

£19,000 per annum

The Benefits

  • Salary £19,000 per annum
  • Pension, life assurance
  • 22 days’ holiday
  • Staff member of the month awards
  • A dedicated platform for learning and development

Your Role

  • Responsible for resolving day to day queries including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments
  • Responsible for communicating any issues/information that may impact the delivery of service
  • Work in partnership with the Accounts Department and the Warehouse resolve any issues that may prevent shipment of an order
  • Ensure that all queries are actioned in line with client SLA and Standard Operating Procedures.
  • Operate a frontline telephone/e-mail support
  • Provide proactive exception management, keeping the customer fully informed of any issues affecting their delivery
  • Contribute actively to achieving departmental service level and targets

About You

To join the team, you’ll need:

  • MS Office skills, particularly Excel & Outlook
  • A methodical and organised approach to work, particularly in relation to email management
  • Good standard of written and verbal communications to provide a high standard of service
  • Good interpersonal skills to build relationships with clients
  • Proven ability to work effectively as part of a team
  • The ability to complete work that requires a high level of accuracy
  • Previous client servicing experience, working to deadlines and SLA commitments

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