More Customers, More Global
AromaWorks was already outsourcing its fulfilment but a period of rapid growth brought the need to change. The customer base had grown larger and more global and, in order to meet customer expectations on lead times and delivery quality, AromaWorks needed a logistics partner that had the experience and capacity to manage their existing business and grow with them in the future.
One way in which our experience provides a valuable benefit to customers is when we make recommendations on how they could improve their fulfilment service.
Faster Turnaround and Delivery
Since partnering with ILG, the customer service team at AromaWorks has been able to offer improved service and delivery options. They are also spending less time chasing orders, leaving them with more time to deliver excellent proactive customer service. The feedback reflects this, with AromaWorks’ customers reporting faster order turnaround and delivery times, as well as receiving their orders in perfect condition, of course!
Natural Supply Chain
Five years later came the skincare range for women and men and a range of bath and body products that deliver the undiluted therapeutic benefits of 100% pure essential oils. Jane’s insistence on keeping things as natural and sustainable as possible runs throughout the supply chain.
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