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Find out more
AromaWorks has changed the game in home fragrance, skincare and bath & body products, thanks to founder Jane Hibbert’s commitment to using nothing but 100% pure essential oils and natural ingredients. Jane launched the company in 2009 with a range of natural luxury aromatherapy candles, safe for the environment and the home.
Five years later came the skincare range for women and men and a range of bath & body products that deliver the undiluted therapeutic benefits of 100% pure essential oils. Jane’s insistence on keeping things as natural and sustainable as possible runs throughout the supply chain.
Nothing is too much trouble for ILG. They always go the extra mile and we really feel that they have as much passion for AromaWorks’ products as we have.
Managing Director, AromaWorks
AromaWorks was already outsourcing its fulfilment but a period of rapid growth brought the need to change. The customer base had grown larger and more global and, in order to meet customer expectations on lead times and delivery quality, AromaWorks needed a logistics partner that had the experience and capacity to
manage their existing business and grow with them in the future.
One way in which our experience provides a valuable benefit
to customers is when we make recommendations on how they
could improve their fulfilment service. Since partnering with ILG,
the customer service team at AromaWorks has been able to offer
improved service and delivery options, knowing that we will be
able to meet these. They are also spending less time chasing orders,
leaving them with more time to deliver excellent proactive customer
service. The feedback reflects this, with AromaWorks’ customers
reporting faster order turnaround and delivery times, as well as
receiving their orders in perfect condition, of course!