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ARK Skincare first approached ILG to help fulfil orders secured by its travelling sales team, selling directly to consumers and salons. As the business evolved towards a more conventional e-commerce model, the brand also began to receive more and more publicity along with celebrity endorsements, and so the required fulfilment capacity rapidly grew. Together with the need to support further sales through approved, independent salons, this provided a set of specific logistical challenges.
Due to our years of experience with high-end beauty brands, we had the scalability and know-how to accommodate ARK Skincare’s changing business model and increasing order volumes.
We have the expertise and capabilities to deal with the challenges of delivering two separate product lines, ARK PRO and ARK Skincare. ARK PRO is delivered to nearly 200 beauty therapists, salons and spas, all with different requirements and ARK Skincare is delivered to individuals around the UK and Europe. Thanks to our experience in delivering to high-end department stores ARK is able to rely on our staff’s knowledge of the respective vendor manuals and booking-in processes.
With access to ILG’s buying power, ARK is able to secure excellent value on carriage rates and packaging, significantly lower than anything it could access directly. ILG has also been able to support Ark Skincare in removing unnecessary packaging and moving towards recyclable materials in line with its brand ethos.