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Brewers is a decorator’s merchant with 160 branches throughout the UK and a big operation in the United States. It operates mainly through trade outlets but it also has an online retail business in Wallpaperdirect and Designerpaint. Brewers ships around 3,500 parcels a week to its trade branches and ecommerce customers from its central warehouse in Eastbourne.
With the growth of Brewers’ online retail business the company needed a logistics partner that could take care of its overseas shipments to the international market outside Europe, particularly the United States. With these being retail customers, Brewers was aware that any delivery failures would mean no repeat business, so it wanted to find a company that had a proven customer service pedigree and was well versed in avoiding the pitfalls of shipping goods across international borders.
Our ILG Profile service is tailored to meet Brewers’ specific overseas delivery requirements, providing a top branded courier service coupled with personalised customer service.
Brewers’ customers get to speak to one of our own advisers and we keep Brewers up to date on the status of each delivery via a state-of-the-art track and trace and reporting service, under the supervision of a dedicated Customer Relationship Manager.