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Find out more
meli melo is a British luxury handbag label steeped in Italian heritage, named after its founder Melissa Del Bono. What began in 2005 as a hobby for designing unique handbags, inspired by the wicker baskets typical of Melissa’s native Lipari, has blossomed into an international brand, with flourishing markets in America, Europe and Asia.
With a growing international customer base, meli melo needed a fulfilment and delivery partner that could manage its international shipments and returns. Daily feedback is essential on any issues involving express deliveries and international deliveries to online customers, as well as feedback on wholesale deliveries to resellers in its key overseas markets. The integrity of the brand demands top quality customer service and a standard of delivery that is in keeping with the brand’s luxury profile.
ILG’s Fashion Fulfilment service supports the meli melo brand by ensuring a standard of delivery and customer service that is completely in line with meli melo’s own service and product standards.
A dedicated Account Manager is in daily contact with meli melo, reporting on the status of all deliveries, while the import and export team apply their expertise to ensuring that shipments obtain smooth passage across borders and that any potential issues are identified and dealt with swiftly.