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In March 2004, Matthew Malin and Andrew
Goetz first opened their doors in New York’s
Chelsea neighbourhood with a modern, local
apothecary approach to luxury skincare. The
mission was simple: To provide easy-to-use
treatments that are both gentle and effective.
Women and men with all skin types.
(MALIN+GOETZ) is a unique yet mainstream skincare brand; it is one of very few
unisex skincare lines and their approach to production means the products are
suitable for all types of skin. The brand has followed a rare business plan based
almost entirely on organic growth. Following on from their success in the USA,
(MALIN+GOETZ) began expanding their UK operation in June 2016 beyond
high end department stores and needed to source an experienced fulfilment
ILG gives us the confidence that every order shipped will be treated with the upmost care and attention, delivering an excellent service to our customers.
UK Managing Director, (MALIN+GOETZ)
This Works has established a loyal and ever-growing fan base,
thanks to its presence in the media, regular industry award wins and
endorsement from celebrities and social influencers alike. In this
period of fast growth the company quickly realised that it needed a
fulfilment partner to handle the volume of orders. With a keen eye
on style, This Works came looking for a partner that could guarantee
the appropriate commitment to packaging quality and brand
support, integrate with its own warehouse software, deliver reliably
to retailers and safely handle fragile goods.
At ILG we don’t just deliver parcels, we deliver experiences. Our aim
is to extend the end customer’s experience of our clients’ brands
all the way from initial order confirmation email to delivery. Since
the beginning of our partnership we have provided This Works with
branded communications and a bespoke luxury packaging and
rework service, including tissue paper, branded packaging and free
gifts with qualifying orders, which gives This Works customers the
bespoke, boutique experience they expect.