As part of our partnership with (MALIN+GOETZ) we provide:

In March 2004, Matthew Malin and Andrew Goetz first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. The mission was simple: To provide easy-to-use treatments that are both gentle and effective. Women and men with all skin types.

(MALIN+GOETZ) is a unique yet mainstream skincare brand; it is one of very few unisex skincare lines and their approach to production means the products are suitable for all types of skin. The brand has followed a rare business plan based almost entirely on organic growth. Following on from their success in the USA, (MALIN+GOETZ) began expanding their UK operation in June 2016 beyond high end department stores and needed to source an experienced fulfilment operation.

ILG gives us the confidence that every order shipped will be treated with the upmost care and attention, delivering an excellent service to our customers.

UK Managing Director, (MALIN+GOETZ)

How we helped

This Works has established a loyal and ever-growing fan base, thanks to its presence in the media, regular industry award wins and endorsement from celebrities and social influencers alike. In this period of fast growth the company quickly realised that it needed a fulfilment partner to handle the volume of orders. With a keen eye on style, This Works came looking for a partner that could guarantee the appropriate commitment to packaging quality and brand support, integrate with its own warehouse software, deliver reliably to retailers and safely handle fragile goods.

At ILG we don’t just deliver parcels, we deliver experiences. Our aim is to extend the end customer’s experience of our clients’ brands all the way from initial order confirmation email to delivery. Since the beginning of our partnership we have provided This Works with branded communications and a bespoke luxury packaging and rework service, including tissue paper, branded packaging and free gifts with qualifying orders, which gives This Works customers the bespoke, boutique experience they expect.