Case Study

MALIN+GOETZ: Natural, Uncomplicated Luxury

In March 2004, Matthew Malin and Andrew Goetz first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. The mission was simple: to provide easy-to-use treatments that are both gentle and effective for women and men with all skin types.

“ILG gives us the confidence that every order shipped will be treated with the upmost care and attention, delivering an excellent service to our customers.”
UK Managing Director, MALIN+GOETZ

Supporting London Opening

ILG’s ability to support MALIN+GOETZ with storage, wholesale, e-commerce operations and luxury packaging enabled the company to open in London with ease. As with many of ILG’s fashion and beauty clients, MALIN+GOETZ has very specific packaging and storage requirements. ILG’s ability to gift-wrap, source luxury packaging and offer a wide range of carriage options was crucial to MALIN+GOETZ as it sought to maintain quality in the USA during its UK retail expansion.

The flexibility ILG offers is crucial for MALIN+GOETZ and the knowledgeable account management service assigns a dedicated Account Executive to monitor all shipments and quickly resolve any issues that might occur. ILG enables MALIN+GOETZ to concentrate on establishing its business in the UK while ILG comprehensively manages its logistics.

Skincare for Everyone

MALIN+GOETZ is a unique yet mainstream skincare brand. It is one of very few unisex skincare lines and its approach to production means the products are suitable for all types of skin.

Partners in Organic Growth

The brand has followed a rare business plan based almost entirely on organic growth. Following on from its success in the USA, MALIN+GOETZ began expanding its UK operation in June 2016 beyond high-end department stores and needed to source an experienced fulfilment operation.

For more information about MALIN+GOETZ, visit

Expanding into Europe

“ILG has been our long-standing 3PL partner in the UK market – sending our products all over Europe for us. When we heard that ILG would open a warehouse in Poland we saw a huge potential to reach our customers even more quickly and efficiently. Usually there are all sorts of operational barriers and challenges to opening an additional warehouse location but ILG’s set up made the process swift and efficient, like an extension of their existing service and functionality. With the new location operating through the same management and customer service team we were already used to in the UK we felt supported all the way through, and it’s been a very smooth experience!”
General Manager Europe, Malin and Goetz

Explore our other Beauty Fulfilment Stories