Case Study

SLH: Exclusive Hotel Destinations

The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Comprising over 520 hotels in more than 80 countries, the diversity of the individual hotels, and the experiences they offer, is exceptional. From cutting-edge design hotels to palatial 17th century mansions, city centre sanctuaries to remote private islands, historic country houses to idyllic resorts, Small Luxury Hotels of the World offers only the very best.

“When you have to distribute to hotels in different cities around the world, or to country retreats that could be on a beach in some far-flung land, it is useful to know we have ILG as our courier service.”
Club Marketing Manager, SLH

Five-Star Distribution Service

ILG’s Fulfilment service knits together all of SLH’s distribution requirements under the supervision of one dedicated Account Manager, who is in daily contact.

We collect from suppliers and our state-of-the-art stock management and reporting systems enable us to keep SLH constantly informed about stock levels, so we are always ready to respond quickly to tight deadlines. Our wide network of overseas agents supports remote deliveries and our own in-house team takes care of all customs compliance and paperwork.

Delivery to Remote Locations

SLH publishes a magazine, Be Inspired, and regular marketing and membership collateral, which it distributes to its members, exhibitions and affiliated hotels around the world. This means organising customs clearance and bespoke delivery services in numerous overseas territories, often to remote locations, with the main goal being always to deliver on time.

Multiple Needs, Single Contact

With such diverse distribution requirements, SLH requires one point of contact to manage its stock, organise distribution and also provide the expertise and reach to overcome any logistical problems in any location.

For more information about SLH, visit

Explore our other Fulfilment Stories