Trinny London: Easy, Modern, Personalised Beauty

One-to-One CRM from Day One

With a vibrant startup like Trinny London, it’s important to have a 3pl that has capacity to grow as the customer grows, that can react very quickly to new ideas and last-minute plans, that can be relied on to spot issues and sort them out and that can offer advice and guidance. In short, a 3pl that enables the customer to switch off from logistics and focus on developing the business.

We assigned Trinny London with a dedicated Customer Relationship Manager, Dave, who has been Trinny’s consistent port of call from day one. He monitors the workflow and maintains day-to-day contact. If there is any issue, he picks up the phone and sorts it out. Fulfilment is carried out from our state-of-the-art warehouse in Gatwick and includes rework, personalisation and high-quality packaging. We are also able to provide best in class courier services, which can comfortably absorb the additional volume as Trinny’s market grows, both in the UK and abroad. We are proud to be playing our part in Trinny London’s remarkable success.