“The ILG Global Import Courier service is a fantastic solution for our business, saving money and giving us a far more reliable service. Working with ILG is not just an outsourced contract, it’s a real partnership, and it’s all the little things they do that make the partnership really work.”

Managing Director UK & Germany, Wick Hill Ltd

Wick Hill

Wick Hill is an award-winning, international, value-added distributor of IT products. Established in 1976, it specialises in best-of-breed solutions from both emerging and market-leading vendors, and has a strong reputation for successfully establishing new vendors in the UK and Germany.

A huge part of the Wick Hill model involves the procurement of hardware from vendors across the world. Keeping an efficient stock requires expert knowledge of customs compliancy to ensure fast delivery to the UK warehouse for onward distribution, but as Wick Hill’s overseas hardware sales grew it was starting to experience increasing delays due to heightened security.

Solution and benefits

ILG’s bespoke Global Import Courier service helped Wick Hill to streamline its import process, with all documentation taken care of by our customs experts, taking away the hassle and giving them full visibility and the confidence to communicate an accurate delivery time to their customers. 

This fully managed service allows Wick Hill to book a shipment for a designated day and time and this is monitored through to delivery by our customer service team. As well as cutting lead times and reducing costs, the close relationship established with Wick Hill has enabled us to overcome obstacles and spot new opportunities together.

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