Question:

How do I track and trace my shipment?

Answer:

Unless your consignment is going via a Global Mail service or Global Freight Forwarding network, you will be assigned a tracking number which is linked to your shipment. You can follow updates on your online portal and click through from there to the carrier’s own tracking site. Your online portal also allows you to run dispatch reports and view any outstanding shipments. If you have any questions about tracking your order, please contact the ILG Customer Service Team.

If we haven't answered your question, please speak to one of our Delivery experts on 020 8970 7120