Outsourced Wellbeing Fulfilment
Choose ILG for your UK and global fulfilment. We make e-commerce and retail fulfilment more efficient and customer-focused for wellbeing brands. With organic-certified facilities across the UK and EU, industry-leading technology and highly trained people, we deliver an exceptional experience and global reach.
Enhance Your Customer Experience
We put your customers first. From checkout page to doorstep delivery, we guarantee an exceptional customer experience, helping you to drive up customer loyalty and sales.
We partner with all kinds of wellbeing brands, from personal care and organic wellbeing products to nutraceuticals and CBD treatments, providing order fulfilment services tailored to each individual client. ILG can help you succeed too – get in touch today to find out how >
Call us on: 020 8970 7120
Wellbeing Fulfilment Services
Order fulfilment encompasses much more than delivery services alone. At ILG, we enhance every step of your wellbeing products’ journey: from handling orders in our warehouse to delivering them to your customer’s doorstep – and everything in between.
Gift
Wrapping
Exceed customer expectations. Gift wrapping ensures your wellbeing products arrive exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, and decorative ribbon; we can use whatever it takes to keep each order safe, on-brand and beautifully presented.
Managing
Returns
When your customers exchange or return their wellbeing purchases, we make sure the process is friction-free, efficient and on-brand.
Our Wellbeing Fulfilment Team
Tap into decades of wellbeing fulfilment know-how and practical expertise. Our highly skilled teams are well-trained and ready to help.
Latest
Technology
With effortless WMS integration and state-of-the-art picking systems, our industry-best technology makes your order fulfilment fast and painless.
Bespoke
Facilities
Our secure, efficient fulfilment centres are pristine, dust-free spaces for stocking, packing and distributing your wellbeing products.
Delivery
to Retail
Our delivery to retail service gets the right products to the High Street at the right time, so your retail outlets are always well stocked and ready to sell.
Customers in the EU?
Post-Brexit order fulfilment is not without its challenges, but our European fulfilment option makes the process as simple as possible for your business. Read more >
Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
How Your Business Can Benefit from a Multi-Carrier Delivery Partner
Starting your journey with a delivery partner or carrier that secures the best ROI for your business is only the first piece of the puzzle – then comes managing day-to-day delivery needs and making adjustments to your account where necessary.
We Are ILG: The ILG Annual Awards for Excellence
Last Saturday we held our fabulous annual awards evening to celebrate the fantastic achievements made over the last 12 months!
Got a Question?
We also specialise in fulfilment for Beauty > and Fashion > brands.
Fulfilment
Pricing
Organic
Fulfilment
Our Awards
Winner:
Young Employee of The Year 2022
Winner:
Logistics Service Provider of The Year 2022
Winner:
RoSPA Gold Award 2023
Follow Us
There’s no getting around it: finding an ideal…
There’s no getting around it: finding an ideal shipping solution is a major logistical challenge for even the most experienced business. Read about how your business can benefit from a multi-carrier delivery partner on the link in our bio.
https://www.instagram.com/p/CtLp4PsNvzr/
Today’s World Environment Day campaign…
Today’s World Environment Day campaign #BeatPlasticPollution calls for global solutions to combat plastic pollution. This annual UN initiative encourages a worldwide day of action, with tens of millions of people taking part along with governments, companies, cities and community organisations. This year’s theme is to beat plastic pollution and at ILG we are encouraging staff to dress sustainably, shop sustainably and choose plastic free personal care products. Read more about World Environment Day and how you can take part on the link in our bio!
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New Case Study!…
New Case Study! Read all about our partnership with @jonesroadbeauty on the link in our bio.
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This month at ILG we took part in #NoMowMay to to…
This month at ILG we took part in #NoMowMay to to boost the flowers and nectar available to pollinating insects such as bees, butterflies and moths. It also allows spring flowers to set seed and plants to establish themselves in advance of the summer.
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Last week two members of the ILG team spent 5 days…
Last week two members of the ILG team spent 5 days cycling 160 miles to all ILG sites in the UK in aid of the @rockinghorse67 Children’s Charity. Their last stop was the Royal Alexandra Children’s hospital to deliver teddy bears that had been donated by ILG staff. A huge congratulations to Daniel Roffey and Daniel Putland for so far raising £465!
https://www.instagram.com/p/CsqTypZMQaV/
The ILG Annual Awards for Excellence…
The ILG Annual Awards for Excellence Earlier this month we held our fabulous annual awards evening to celebrate the fantastic achievements made over the last 12 months! We gathered at the Hilton in Gatwick for an evening to applaud those individuals and teams who really went the extra mile in 2022. Read more to find out who our worthy winners were, in the blog in the link in our bio!
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Pressure is building on the fashion industry to…
Pressure is building on the fashion industry to address its sustainability record. New regulations in key territories mark a serious shift in governmental attitudes. Read more in the link in our bio about why saving the planet makes sense for clothing and accessory brands.
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We are thrilled to announce that ILG has been…
We are thrilled to announce that ILG has been awarded the ISO 14001 certification, demonstrating our commitment to environmental sustainability and responsible business practices! Read more in the link in our bio!
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As May is Mental Health Awareness Month, we have…
As May is Mental Health Awareness Month, we have shared with our staff some key information about mental health issues, to help raise awareness and understanding. We have also shared how our team of Mental Health Champions help our colleagues, providing support and guidance – not just in May, but all year round! Our Mental Health Champions have encouraged us all to #WalkThisMay, by getting outside for a daily walk to support our mental and physical wellbeing.
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At ILG, one of our key metrics for success is the…
At ILG, one of our key metrics for success is the growth of our clients. Our mission is to make our customers more successful, and we believe this is best achieved through long-standing partnerships with them. Read more in the link in our bio about how our services and ethos facilitate their growth at every stage of fulfilment.
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