Outsourced Wellbeing Fulfilment
Choose ILG for your UK and global fulfilment. We make e-commerce and retail fulfilment more efficient and customer-focused for wellbeing brands. With organic-certified facilities across the UK and EU, industry-leading technology and highly trained people, we deliver an exceptional experience and global reach.
Enhance Your Customer Experience
We put your customers first. From checkout page to doorstep delivery, we guarantee an exceptional customer experience, helping you to drive up customer loyalty and sales.
We partner with all kinds of wellbeing brands, from personal care and organic wellbeing products to nutraceuticals and CBD treatments, providing order fulfilment services tailored to each individual client. ILG can help you succeed too – get in touch today to find out how >
Call us on: 020 8970 7120
Wellbeing Fulfilment Services
Order fulfilment encompasses much more than delivery services alone. At ILG, we enhance every step of your wellbeing products’ journey: from handling orders in our warehouse to delivering them to your customer’s doorstep – and everything in between.
Gift
Wrapping
Exceed customer expectations. Gift wrapping ensures your wellbeing products arrive exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, and decorative ribbon; we can use whatever it takes to keep each order safe, on-brand and beautifully presented.
Managing
Returns
When your customers exchange or return their wellbeing purchases, we make sure the process is friction-free, efficient and on-brand.
Our Wellbeing Fulfilment Team
Tap into decades of wellbeing fulfilment know-how and practical expertise. Our highly skilled teams are well-trained and ready to help.
Latest
Technology
With effortless WMS integration and state-of-the-art picking systems, our industry-best technology makes your order fulfilment fast and painless.
Bespoke
Facilities
Our secure, efficient fulfilment centres are pristine, dust-free spaces for stocking, packing and distributing your wellbeing products.
Delivery
to Retail
Our delivery to retail service gets the right products to the High Street at the right time, so your retail outlets are always well stocked and ready to sell.
Customers in the EU?
Post-Brexit order fulfilment is not without its challenges, but our European fulfilment option makes the process as simple as possible for your business. Read more >
Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
What are the Benefits of Omnichannel Fulfilment?
Omnichannel fulfilment is the provision of fulfilment services for all of a brand’s retail channels. For most brands these services are split between multiple fulfilment partners. Here we look at the advantages of bringing them all together under one.
ILG’s Support for Aldingbourne WorkAid
The Aldingbourne WorkAid scheme supports people with learning disabilities and/or autism by finding them suitable paid employment. ILG is supporting WorkAid by producing marketing materials to attract new prospective employers.
Got a Question?
We also specialise in fulfilment for Beauty > and Fashion > brands.
Fulfilment
Pricing
Organic
Fulfilment
Follow Us
Thank you to all our staff, who helped ILG deliver…
Thank you to all our staff, who helped ILG deliver our biggest Peak ever! Take a look at some of our standout stats… #fulfilment #blackfriday #logistics #ecommerce
https://www.instagram.com/p/Cl1LnUJqepL/
Choosing to outsource your beauty fulfilment,…
Choosing to outsource your beauty fulfilment, whether for the first time or when moving to a new 3PL provider, is a big decision and one that is crucial to get right. Read our 4 top tips – the key factors that contribute to a fruitful, long-term partnership. In the link in our bio!
https://www.instagram.com/p/ClypuiZN-we/
Omnichannel fulfilment is the provision of…
Omnichannel fulfilment is the provision of fulfilment services for all of a brand’s retail channels, encompassing e-commerce D2C, as well as retail and wholesale B2B fulfilment. For many brands these services are split between multiple fulfilment partners… but there are many benefits of bringing them all together, from improved efficiency to a single view of inventory. Find out more in our latest blog in the link in our bio!
https://www.instagram.com/p/CljBCnaoJzr/
With peak season upon us, the essential part that…
With peak season upon us, the essential part that fulfilment companies play is once again in the spotlight. Reliable expertise, cutting-edge services and plentiful capacity are the first selling points you’re likely looking for in a great fulfilment partner – but what about excellent client service? Read more in our blog in the link in our bio!
https://www.instagram.com/p/ClV7674IOGV/
Help us raise money for men’s health…
Help us raise money for men’s health A small team at our East Grinstead site are fund raising by growing a Mo and increasing awareness of men’s health. Please use the link in our bio to donate to @Movember, who support a number of mental health, suicide prevention and cancer charities. Any donations would be hugely appreciated – your donation could help save a father, a brother, a son, a friend, a partner, a man’s life.
https://www.instagram.com/p/Ckxpn-7NI2a/
When it comes to fulfilment, brands need not only…
When it comes to fulfilment, brands need not only to make sure their fulfilment houses are set up technically and operationally to process orders directly from social media platforms, but also that they have the capacity and flexibility to respond to sudden peaks in online orders. Read more in our bio!
https://www.instagram.com/p/CkqAuDQsyyo/
The @aldingbournetrust WorkAid scheme supports…
The @aldingbournetrust WorkAid scheme supports people with learning disabilities and / or autism by finding them suitable paid employment and works closely with employers to ensure they get the most from the scheme. Having worked with the Aldingbourne Trust for many years, ILG is supporting WorkAid by producing marketing materials to attract new prospective employers. Read more in our latest blog in the link in our bio!
https://www.instagram.com/p/Ckf7BdWI4o6/
When it comes to e-commerce, customer experience…
When it comes to e-commerce, customer experience is key, especially during peak seasons. When trying to appeal to new customers, and keeping current customers happy with your service, there are many ways to improve your customer service. Read more in the link in our bio!
https://www.instagram.com/p/CkdIQJ0IMgt/
On Friday a team of 20 from ILG hiked 27 miles…
On Friday a team of 20 from ILG hiked 27 miles from our head office in East Grinstead, to @rockinghorse67 head office in Brighton! Thank you to everyone who took part and to those that have donated – we have so far raised over £5000! We also want to say a special thank you to The Diamond Group for providing support at each mile throughout the walk.
https://www.instagram.com/p/CjiXN6Bsizs/
Regardless of the economic climate, Q4 is far and…
Regardless of the economic climate, Q4 is far and away the busiest shopping period of the year, and 2022 is sure to be no exception. With businesses across the nation preparing for the busier shopping period, now is the perfect time to refine your peak season planning. We’ve compiled a list of tips for businesses looking to maximise success during peak season; read more in our blog in the link in our bio!
https://www.instagram.com/p/CjVWSH4IOir/