New business enquiries
Existing customers
Find out more
We make sure your delivery stream to retailers runs on time and to order, every day
Tim Stevens, Driver
Delivery to Retail is a crucial service for our customers, particularly in the Fashion & Beauty sector. Retailers set strict rules about how and when stock should be delivered and we make sure those rules are adhered to. This takes a huge pressure off our customers and helps them maintain that all-important relationship with their biggest outlets.
Our Account Management and Warehouse teams are well versed in the vendor manuals of over 150 retailers worldwide. They help our customers keep their orders flowing into major high street and luxury stores like Harrods, Liberty, John Lewis and Selfridges, as well as independent boutiques and their own shops.
Deliveries to the big retailers vary between direct drops at the back of the store and deliveries to regional distribution centres (RDC). Either way, their vendor manuals prescribe the exact way they want goods presented, right down to the labelling, pallet stacking and inners and outers. Delivery time slots are also kept very tight, with financial penalties imposed for late deliveries.
We have years of experience of working with vendor manuals and slot time management and have proven systems in place to make sure we meet all presentation and timing requirements. We deliver direct to the store and to RDCs, liaising with retailers to send full consignment details, receive time slots and relay the requirements to our customers.
With time and space at a premium, smaller independents and brands’ own stores require fast, responsive stock delivery. With our Just-in-time store replenishment service, you can count stock and place an order with us at the end of the day and we will make sure new stock is delivered ready for opening time the next day.
Our vans visit around 30 locations in London every day and our drivers know all the local parking restrictions, so they can get in and out quickly and efficiently and there are never any empty shelves waiting for your goods to arrive.
Get in touch to speak to one of our experts about your fulfilment requirements.
Read our useful guides about specific aspects of fulfilment.
ILG is a company shot through with passion and professionalism at every level. They truly stand out in their industry and understand the importance of building a rewarding and sustainable business partnership.
Read customer story
"ILG are a fantastic support to our brand and are always happy to help. They provide a high quality and efficient logistics service whilst maintaining strong communication and a can-do, friendly attitude."
“ILG has been an invaluable partner from day one. They’ve been completely proactive and reliable, which has enabled us to focus on growing the business."
