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Sam Taylor - Client Relationship Manager
I’m Sam, Client Relationship Manager for ILG’s fulfilment clients. We have several ILG sites designed specifically for handling high-end fashion products, including shoes, garments and accessories, in a clean environment, free from dust and fumes.
Just as important as delivery is our bespoke Returns service - ReStore. We understand the importance of an outstanding returns service to your customers’ whole brand experience. We make sure everything goes out prepared for easy return, including the relevant labels in the box and branded returns packaging where required. Read more about our returns handling service.
We handle orders via all major e-shopping platforms, including Shopify, Magento, Brightpearl and Sage, and have API tools for seamless integration. We deliver to retail worldwide and support the specific needs of each retailer’s vendor manual, including relabeling, ticketing, barcoding, scanning and manifesting, exclusivity periods and delivery windows.
Our flexible stock management system can split your stock between e-commerce and retail to manage each stream independently, or manage all your stock as one. Read more about our integration technology.
We are proud to be a member of the UK Fashion & Textile Association.
We are always mindful of the customer experience your brand is expected to deliver, so we treat your fashion products with the utmost care. Every item entering our warehouses is quality controlled to your brief and carefully stored before dispatch. We can store and deliver hanging garments, and our staff are skilled in packaging luxury items, including steaming and branded giftwrapping, right down to hand-tied bows.
"ILG are a fantastic support to our brand and are always happy to help. They provide a high quality and efficient logistics service whilst maintaining strong communication and a can-do, friendly attitude."
Brand Manager, Self Portrait
“Being new to the online market, we needed to find a company with a great deal of experience and a good track record for working with companies in our sector. ILG helped us from the very beginning...”
Managing Director, Sophia Webster
“Bordelle’s online sales have tripled over the past season and this smooth logistical transition would not have been possible without the help of ILG. Each order is beautifully packaged to our high specifications and always arrives on-time."
Head of Logistics, Bordelle
“ILG helps meli melo to be successful by taking care of our logistics and allowing us to focus on developing the brand and growing our key markets.”
Ecommerce Manager, meli melo