Fashion fulfilment

I’m Sam, Head of Fulfilment Client Services for ILG's clients. We have several ILG sites designed specifically for handling high-end fashion products, including shoes, garments and accessories, in a clean environment, free from dust and fumes.

Download our free Guide to Fashion Fulfilment

Fully managed Returns service

Just as important as delivery is our bespoke Returns service - ReStore. We understand the importance of an outstanding returns service to your customers’ whole brand experience. We make sure everything goes out prepared for easy return, including the relevant labels in the box and branded returns packaging where required. Read more about our returns handling service.

E-commerce integration

We handle orders via all major e-shopping platforms, including Shopify, Magento, Brightpearl and Sage, and have API tools for seamless integration. We deliver to retail worldwide and support the specific needs of each retailer’s vendor manual, including relabeling, ticketing, barcoding, scanning and manifesting, exclusivity periods and delivery windows.

Our flexible stock management system can split your stock between e-commerce and retail to manage each stream independently, or manage all your stock as one. Read more about our integration technology.

Tailor-made for Fashion fulfilment

  • Clean, secure, state-of-the-art warehousing
  • Hanging garments capability
  • Quality control
  • Branded packaging and giftwrapping
  • Ticketing and re-work
  • Marketing support, eg leaflets and catalogues
  • API solutions for e-commerce integration
  • Delivery to retail
  • Replenishment of stores and offices
  • Fully managed Returns service

We are proud to be a member of the UK Fashion & Textile Association.

Delivering experiences

We are always mindful of the customer experience your brand is expected to deliver, so we treat your fashion products with the utmost care. Every item entering our warehouses is quality controlled to your brief and carefully stored before dispatch. We can store and deliver hanging garments, and our staff are skilled in packaging luxury items, including steaming and branded giftwrapping, right down to hand-tied bows.

Our fashion fulfilment service promise

  • Highly trained staff
  • Product knowledge
  • Regular, flexible reporting
  • Reliable global delivery and returns
  • Delivery purchasing power
  • Global export and customs clearance
  • A dedicated Account Manager
  • End-to-end product management
  • Activity based pricing