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Through our award-winning DRIVE online portal, every member of staff can play their part in improving our service
I’m Alex, Project Coordinator at ILG, and it’s my job to drive our culture of learning and continuous improvement. With so many customers for whom quality is a core brand value, it’s essential that we get our part as right as possible, every time.
To help us achieve this we have invested in our own award-winning quality assurance programme, DRIVE – Define Review Implement Validate Evolve. Through the DRIVE online portal, every member of staff plays their part in identifying issues among the thousands of processes they perform every day, and suggest improvements that help our business and yours.
DRIVE enables us to catch issues early and share knowledge across the whole business, and with you via our customer review meetings. It also serves as our training portal, helping us to keep every member of staff on a continual improvement programme and share key product knowledge.
Thirdly, it helps us to manage Health & Safety and has contributed to ILG being awarded a RoSPA gold award for our H&S management.
Watch our video to find out more.
How our unique DRIVE system helps us continually improve
We incentivise all staff to complete more training via their own DRIVE account and reward contributors for ‘repair of the month’.
DRIVE ensures all learning is shared across the business, and with our customers.
We monitor the entire supply chain, from your suppliers to customer returns.
Each issue is investigated, the cause identified and fixed. Solutions are shared with all our stakeholders, so everyone benefits.
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“Nothing is too much trouble for ILG. They always go the extra mile and we really feel that they have as much passion for AromaWorks’ products as we have.”
Aroma Works - Fragrance, Skincare, Bath & Body Products
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“ILG has been a reliable and trustworthy supplier to our company for many years and its service has stood up to scrutiny on many different occasions. I would have no hesitation in recommending ILG to any company.”
Bupa - Healthcare
“The staff at ILG are always responsive. They act quickly to resolve our queries and nothing is ever too big a problem for them.”
Trend - Building Energy Management System Manufacturer