Health & Wellbeing 3PL

Choose ILG for your UK and global fulfilment. We make e-commerce and retail fulfilment more efficient and customer-focused for wellbeing brands. With organic-certified facilities across the UK and EU, industry-leading technology and highly trained people, we deliver an exceptional experience and global reach.

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Enhance Your Customer Experience

We put your customers first. From checkout page to doorstep delivery, we guarantee an exceptional customer experience, helping you to drive up customer loyalty and sales.

We partner with all kinds of wellbeing brands, from personal care and organic wellbeing products to nutraceuticals and CBD treatments, providing order fulfilment services tailored to each individual client. ILG can help you succeed too – get in touch today to find out how >

Call us on: 0344 264 8000

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Wellbeing Fulfilment Services

Order fulfilment encompasses much more than delivery services alone. At ILG, we enhance every step of your wellbeing products’ journey: from handling orders in our warehouse to delivering them to your customer’s doorstep – and everything in between.

Gift
Wrapping

Exceed customer expectations. Gift wrapping ensures your wellbeing products arrive exquisitely parcelled and in perfect condition.

Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, and decorative ribbon; we can use whatever it takes to keep each order safe, on-brand and beautifully presented.

ILG warehouse employee placing an assortment of wellbeing products into a gift box

Product Personalisation

Make a special gift even more special. Our wellbeing fulfilment teams can add a name, monogram or message to personalise your wellbeing products.

Our embossing and engraving services can quickly turn an item into a unique, personalised gift to delight your customers.

Managing
Returns

When your customers exchange or return their wellbeing purchases, we make sure the process is friction-free, efficient and on-brand.

We enclose tailored labels, clear instructions and branded Returns packaging with every item shipped. And when returned, every product is quickly quality checked and the information shared with you in real time via our WMS.

Our Wellbeing Fulfilment Team

Tap into decades of wellbeing fulfilment know-how and practical expertise. Our highly skilled teams are well-trained and ready to help.

Meet our people

Latest
Technology

With effortless WMS integration and state-of-the-art picking systems, our industry-best technology makes your order fulfilment fast and painless.

Discover how

Bespoke
Facilities

Our secure, efficient fulfilment centres are pristine, dust-free spaces for stocking, packing and distributing your wellbeing products.

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Delivery
to Retail

Our delivery to retail service gets the right products to the High Street at the right time, so your retail outlets are always well stocked and ready to sell.

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Customers in the EU?

Post-Brexit order fulfilment is not without its challenges, but our European fulfilment option makes the process as simple as possible for your business. Read more >

Customer Stories

ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.

Read our
case studies

The ILG Awards: The Winners are Announced

This weekend we gathered at the beautiful East Sussex National for the annual ILG Awards for Excellence to celebrate our wonderful colleagues and teams here.

Warehouse shelves stacked with various boxes

How to Make Your Order Fulfilment More Sustainable

As brands become increasingly dedicated to operating sustainably, it’s vital that their supply chain partners are equally environmentally conscious to create an aligned vision for their customers.