Peak of Peaks: Black Friday 2020

It’s official: the Black Friday peak pre-Christmas 2020 was the busiest period ever at ILG.

As the pandemic turned many consumers away from High Streets to shop online, e-commerce orders in November more than doubled compared to the same period in 2019. Normal Black Friday became a Super Black Friday. November 2020 broke all records at ILG, with over 566,000 orders shipped.

As you can imagine, this ‘Peak of Peaks’ presented a massive challenge, especially with our focus on keeping staff safe and the need to operate within Covid-19 guidelines. Our success is all thanks to the close co-operation of our customers and the incredible effort shown by our dedicated, highly trained ILG staff.

Take a closer look at the numbers behind the ‘Peak of Peaks’.

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