Dipali Patel

Women in Logistics and the Beauty Supply Chain


Over the years, ILG has grown into a market leader in outsourced fulfilment and delivery, and specialists in ecommerce and retail fulfilment for beauty, cosmetics and wellbeing brands. Today, we serve some of the highest profile, High Street names within these sectors including Charlotte Tilbury, Trinny London, NEOM, Iconic London, This Works and The INKEY List.

Much of our growth and success is attributable to our pool of incredible female talent. From the very beginning we have been committed to operating an inclusive, equal and diverse workplace, all despite the stereotypical image of the logistics and warehouse sector as being male-dominated and unreceptive to women.

Undoubtedly, outdated mindsets have generated a bias that obstructed the career progression of so many women in our industry. Whether deliberate or unconscious, bias has made it difficult for women to move ahead. But, just knowing that bias exists isn’t enough. The bias must be broken.

At ILG, we celebrate and embrace diversity in the workplace. 41% of our workforce is female, which is almost double the average proportion for warehousing and logistics businesses across the UK. This female representation at ILG is growing too, with a 7.5% rise in the share of women in our workforce between April 2020 and April 2021.

Dipali, Warehouse Section Manager at ILG, talks about the importance of female representation in logistics:

Being a woman in logistics can be difficult. You are working in a very male-orientated environment, and you need to work hard, but the rewards are well worth the effort and ILG has worked extremely hard to ensure myself and the other women at ILG are allowed to develop their careers. It is an industry of opportunity and I’d encourage any woman out there considering logistics as a future career opportunity to go for it! We need your voice, your perfect self and your ideas in our industry.”

Positive representation doesn’t stop there. ILG women hold an impressive 42% of leadership positions, which is perfectly in step with our overall percentage of female workers and exceeds the national average by 17%. In comparison, research from SHD Logistics shows the average proportion of female managers or directors in UK transport and storage firms to be just 1 in 4.

Emerging female talent is quickly recognised at ILG too. Over the last 12 months, 39 out of 85 ILG promotions were achieved by women employees.

Rachel, Regional Operations Manager at ILG, tells us about her successful career journey after two promotions with ILG:

“I joined ILG as a Warehouse Manager managing Charlotte Tilbury at one of our sites. Over the two and a half years, we grew from strength to strength. After a successful peak, I was promoted to Area Warehouse Manager where I gained responsibility for two additional sites. In February this year, I was promoted to Regional Operations Manager, an exciting new role where I am looking to implement and influence positive change across the business.”

Whilst the world has witnessed significant improvements in women’s workplace equality in recent years, it is clear that we still have a long way to go, especially in industries such as logistics which have been so male-orientated in the past. At ILG, we are proud to be blazing a trail for gender equality, driven by the outstanding women whose commitment, talent and creativity help to push us forward and shape our company. It is a real privilege to work alongside so many strong women from such diverse backgrounds who contribute so much to ILG’s success.

Celebrating World Autism Awareness Day with ILG

Did you know that 10% of ILG’s workforce identify as being on the autistic spectrum?

We recently took the opportunity to embrace and celebrate the unique talents and skills of those with autism, by celebrating World Autism Awareness Day and wearing blue to show our support!

What is autism?

The National Autistic Society states: Autism is a lifelong developmental disability which affects how people communicate and interact with the world. Autism is a spectrum which means everybody with autism is different. One in 100 people are on the autism spectrum. World Autism Awareness Day aims to put a spotlight on the hurdles that people with autism face every day.

ILG strives to create an autism-friendly workplace and a company culture with people at the forefront of what we do, promoting trust, integrity, fairness and openness. ILG is committed to helping forge an inclusive, equal, and diverse workplace, challenging perceptions of disability.

Instead of shying away, we embrace inclusivity, by actively helping to provide employment to individuals with learning difficulties and/or autism. We work with Aldingbourne Trust’s WorkAid and TRACK. These schemes aim to match adults with learning disabilities and/or autism with suitable work placements, and include help for employers like ILG get the most from their valuable and productive employees.

Here are a few words from some of our valued staff who have joined us through Aldingbourne Trust WorkAid scheme.

Ryan

Ryan is a Caretaker at one of our sites, and a recycling expert.

“My advice would be to keep learning and keep in mind when you speak to others. Be yourself, ask questions and keep talking! I love talking to people and the energy at ILG.”

Adam

Adam Kennard

Adam is a Warehouse Assistant, and one of our top pickers!

“It can be challenging talking to people when they ask complex questions. It can also be challenging dealing with problems and changes. Having an understanding of that helps and ILG is a friendly working environment and there is always a positive approach. I like being part of a team and having a routine in my job role.”

Jamal

Jamal is a Cleaner, and his future goal is to become a nurse.

“ILG is very inclusive. I enjoy working here as I have a routine. I feel comfortable at ILG and like to see things neat and organised so I really like being a cleaner. It can be difficult to comprehend some of the verbal words or instructions that people give. If you show me a physical demonstration, it helps and is easier for me to understand. My advice would be that if something gets you stressed, do something that comforts you. Such as listening to music.”

Jane Middlemiss, Former Director of Organisational Development at ILG, gave us this insight to the many benefits to individuals and the business:

“Since 2015, ILG have been working with Sussex-based charity Aldingbourne Trust, to help adults on the autistic spectrum and/or learning disability to reach their potential through employment. Working with Aldingbourne Trust to recruit staff through the WorkAid programme just makes sound business sense.  It enables us to source reliable employees, it increases productivity, and it improves the engagement of the whole workforce, who are proud to work for an organisation that supports the employment of adults with a disability.”

Thomas Cliffe, from TRACK, explained how ILG embraced working together for a great outcome:

TRACK/Café Track is a Northamptonshire based social enterprise which is supporting autistic adults to access employment. From our first meetings, it was clear that ILG were committed to supporting individuals, and we were delighted to work in partnership with them. We worked together to identify roles which could be available, and then set about matching up these roles to individuals. For many, this is their first experience of work, and it has been incredibly positive, and is indeed ‘life changing’. We cannot thank the team at ILG enough for helping us to support these individuals. As we say, ‘Small environmental changes can make a life changing difference’. These individuals are all doing a great job, and we look forward to creating many more opportunities.”

Liz Miles, WorkAid Employment Consultant, provided some understanding of how difficult it can be to find supportive employers to come on board:

“There are always barriers to break down when we approach companies for the first time. I wrote 56 letters trying to get work for Kyle; ILG was one of just two companies that replied. There has to be a level of support and that’s where I come in. People on the autistic spectrum like routine and are best suited to jobs that are repetitive and analytical. Their attention to detail can be amazing. Like Adam, who has never made a picking error, they can be highly valuable employees. And we are always on the end of the phone to help when support is needed.”

We have a responsibility to treat others fairly, just as we’d expect to be treated fairly ourselves. We must continue to raise awareness of autism so we can all understand more and how to support others. It is a privilege to work alongside so many neurodiverse people from different backgrounds and we thank them for their commitment, talent and ambition which is helping us drive forward and shape our company!

Kickstarter Stories from ILG

ILG is proud to support the Kickstart Scheme, as it provides opportunities for young adults (aged 16-24) who are at risk of long-term unemployment, to gain quality work experience and build skills for future employment, for a 6-month period.

Since the scheme opened we have employed 28 young people and offered permanent or fixed-term contract roles to 13 individuals. Watch a short video about the success of the Kickstart Scheme at ILG:

“This scheme is a fantastic way of building a young person’s career and the government provides funding for employers to create jobs, which covers training and their 25-hour working week. How could we not invest!” Kelly Kennard, Learning & Development Manager at ILG

Our Kickstarters

Here’s what four of our Kickstarters have to say about working at ILG:

Bakeerthana

Joined as a Trainee HR Assistant in April 2021 and is now employed permanently as HR & Payroll Administrator.

What have you learned at ILG through the Kickstart Scheme?

“I have definitely learnt a lot though the Kickstart Scheme at ILG. Before working here I did not have any prior knowledge of HR or the duties that fall under it. But now I can say I am familiar with the tasks that I do and I am still learning more.”

How would you describe the training you have received?

“I have received great training. Before I am given any new task or duties, someone from the team always goes through them in detail with me, adapting their teaching style to fit with what works best with me. And they have made me feel comfortable to ask any questions. Even if they may be busy, they always make time to help me out whenever needed.”

Joshua

Joined as a Trainee Warehouse Assistant in April 2021 and is now employed permanently as a Warehouse Assistant.

What does your job involve?

“My job involves using a handheld PDA to pick and scan products from shelves and place them into a trolley, which items I scan are determined by the PDA. Once I have finished picking the products, I then hand them over to my co-workers who pack and ship the orders.”

What have you leaned at ILG through the Kickstart Scheme?

“During my time at ILG I have gained an understanding of many aspects of warehouse fulfilment, such as how to accurately pick orders and how to operate the equipment used. I have also learned about health and safety standards within ILG, such as how to properly lift and handle heavy loads.”

How would you describe the environment and culture?

“The work environment at ILG is very friendly and welcoming. Everyone that I worked with was extremely helpful and approachable and there is a lot of diversity among the people that work here.”

Megan

Joined as a Trainee Warehouse Assistant in May 2021 and is now employed permanently as a Warehouse Assistant.

How would you describe the training you have received?

“As someone who is a visual and practical learner, I’ve really enjoyed my training at ILG. When I am being trained on something new, I’m not only shown or told how to do it step-by-step, but I’m also then given the opportunity to try on my own. Once I get the hang of it, I then have the responsibility of doing it without supervision, free to ask questions whenever I get stuck. This way of learning really works for me.”

What would you advice someone considering applying through the Kickstart Scheme?

“Don’t be afraid to go for a role outside of your comfort zone or skillset. Applying through the Kickstart Scheme will equip you with everything you need and you will definitely be in good hands at ILG. If you are considering applying, just go for it. I was also a bit apprehensive at first especially because I haven’t worked in a role like this before, but I am so glad that I applied and extremely grateful for the opportunity.”

Where do you hope your ILG journey will take you next?

“Now that I am officially a Warehouse Assistant, my focus right now is on continuing to develop and expand my skills and knowledge within this role. However, I am definitely open to exploring other roles within the company sometime in the future and I am also hoping to receive Mental Health First Aider training at some point.”

Izsyk

Joined as a Trainee Warehouse Assistant in April 2021 and is now employed permanently as a Warehouse Assistant.

How would you describe the environment and culture?

“I quite enjoy the environment and atmosphere, ILG is a warm and welcoming place to work, with loads of enthusiastic and positive employees who strive to help you work your way up in the warehouse industry.”

What would you advise someone considering applying through the Kickstart Scheme?

“Stay focused, work hard, don’t be shy. Everyone is friendly here, you will be welcomed with open arms.”

Read about when Minister for Employment, Mims Davies MP, met ILG Kickstarters here >

Minister for Employment Meets ILG Kickstarters

Last week, we were delighted to welcome Minister for Employment Mims Davies MP to our East Grinstead warehouse. Her VIP visit included a tour of our facilities and a chance to meet some of the many ILG staff who have benefited from the government’s Kickstart Scheme.

A BBC TV news crew was on site to question the minister about the challenges facing employers and film her meeting our Kickstarters and trying her hand at some picking and packing!

View the video below.

DWP Visit to ILG

ILG started working with the Kickstart Scheme in April 2021 to provide six-month work placements for unemployed local young people aged 16 to 24. The scheme provides opportunities for those who had been adversely affected by the Covid-19 crisis and were at risk of long-term unemployment.

Since the scheme began at ILG, we have hired 28 young adults in a variety of roles from Warehouse Assistants to HR Assistants. We designed a dedicated training programme and provide support with writing their CVs, searching for jobs, interview skills and generally supporting to develop their careers and gain quality work experience. We’re delighted to say that we have offered permanent or fixed-term contract roles to 13 Kickstarters, as well as having four more vacancies to fill across our operations and HR departments!

While some of those hired through the scheme did not continue employment with ILG, they went on to find work in other sectors and/or went on to study an apprenticeship in another field. The Kickstart Scheme has been hugely successful for both ILG and our Kickstarters. Kelly Kennard, Learning & Development Manager at ILG provides some insight into joining ILG under the Kickstart Scheme:

“As an employer, in order to hire Kickstarters, we agreed to support these individuals’ employment by providing training to help them develop transferable skills. The scheme allows them to demonstrate to future employers that they have a track record of being a reliable employee with an up-to-date reference. We set up a training plan for each person covering CV and interview workshops, standards of conduct at work, absence management as well as on-the-job training.”

This scheme is a fantastic way of building a young person’s career and the government provides funding for employers to create jobs, which covers training and their 25-hour working week. How could we not invest!”

We have helped individuals to develop the skills and experience to find work after completing the scheme. This included work search support, transferable skills development, mentoring and careers advice. We had some great feedback from individuals saying that working at ILG and the training provided helped them with the interview process and career progression.

I have personally found this very rewarding especially working closely with the Kickstarters and seeing them grow and learn, even if they sought employment outside of ILG. This scheme is great for an individual to gain valuable work experience.”

Watch our video, to see what some of our Kickstarters have to say, in our Kickstarter Stories from ILG >

ILG Takes a Big Step into the Midlands

At the beginning of this year we saw an opportunity to take our first step beyond the South East and significantly increase our capacity to grow with our customers. We’re happy to announce that ILG Brackmills, our brand new warehouse in Northampton, is now open.

The new facility offers a big step forward in our ability to scale for new and existing customers, with features that provide a sizeable increase in speed and capacity. At 100,000 sq.ft, it is by far the biggest warehouse in our portfolio. That not only means more space for stock but also a much bigger loading area, with nine loading doors, each with dock levellers, and room to accommodate a stand trailer overnight. It means we can load faster and for longer.

Stock handling is streamlined by a best in class ‘put to light’ system and ‘print and apply’ labelling, and on-site reworking and kitting facilities mean we can package up and personalise to order, without breaking the work stream. At peak times we will be able to process 35,000 orders per day. The Midlands location also enables us to extend our carrier times from 6pm to 10pm.

Beauty brand Charlotte Tilbury was our first customer into ILG Brackmills when it opened in May and we are looking forward to welcoming other new business into the facility in September and October.

“I’m very happy to have moved from Sterling Park to Brackmills with ILG as it has improved our carrier options and cut-off times which has allowed us to deliver to our customers faster and provide them with enhanced delivery choices. With the new site at Brackmills being a newer build and a blank canvas, we have also been able to work with ILG to improve our flows to increase capacity and productivity and take advantage of the latest pick and pack technology.”

Jeremy Dixon-Wright, Global Supply Chain Director, Charlotte Tilbury

If you would like to enquire about ILG Brackmills, please call 0844 264 8000.

Brexit and the Road to Poland – Part 3

The twists and turns involved in establishing a warehouse within the EU.

Part 3 – The client’s tale

By Nick Pecorelli, Founder, Little Green Radicals

My business, Little Green Radicals, sells organic, Fairtrade clothing for babies and children worldwide. Everything is manufactured in India and prior to Brexit we brought all our stock into the UK, from where we could move it freely into the EU – no duty, no paperwork.

The UK and EU each comprise about 40% of our business and in Europe, Germany is our biggest market, so we decided quite early in the Brexit journey that we would want a warehouse inside the EU, preferably close to Germany. We started talking to ILG about a year and a half ago, before the original withdrawal was agreed.

Nevertheless, the terms of the Brexit deal didn’t become clear until this January. Suddenly we started incurring duty at 10%, delivery and fulfilment costs shot up because of all the paperwork, deliveries were delayed and additional charges started being levied on us and our customers that we had not been made fully aware of. It put us in an unsustainable position.

So it made total sense for us to set up inside the EU as quickly as possible and fortunately ILG were working hard to get the warehouse in Wroclaw ready.

Doubling up on orders

We had already started making changes in preparation. We knew there was the possibility of duty, so we had two orders for everything coming out of India, one for the UK and one for the EU. Any surplus will go to Poland where, being a bonded warehouse, we can keep it and only pay the duty as and when we need to bring it into the UK.

But all this extra stock management has involved a lot of analysis. We now carry out stock analysis on a weekly basis, whereas before it was every couple of months. That’s due to the sheer amount of stock we’re having to carry overall, and that in turn will add significantly to our cost base.

There has been a lot of additional admin too, like setting up VAT registrations in every country we’re selling to, re-evaluating all our postage and delivery charges, working out with ILG which courier services could get to our customers and, on the basis of all these factors, deciding which countries we could viably sell to.

Some countries present more difficulties than others and we’ve had to vary our decisions from one country to another, such as whether we deliver duty paid or making the customer pay the duty. Each country has its own way of doing things and we’ve had to learn as we’ve gone along. It’s taken a lot of time and cost.

The benefits of keeping stock in the EU

January and February were a turbulent couple of months. Our EU market had to shrink considerably, from 40% to 20-25%, plus we had higher costs and lots more work for the customer services team to do. But having a warehouse in Poland ameliorates all that.

Brexit has increased the amount of bureaucracy we have to deal with and we have the complexity of split stock management, but being in Poland means we can shed those costs associated with moving stock from the UK and can provide a better service to Europe than we would have done historically. It’s certainly quicker.

Paradoxically, Brexit has forced us to invest in Europe, to put in extra resources and effort, to make the most of having stock there. We’ll have a separate EU website and will do more business with Zalando, the German e-commerce platform.

If we’d had to do it all ourselves, the cost would have been prohibitive and the process would have tied us up in knots. To have a third party you’ve worked with before do that for you is a massive relief.

I think we have a good future. We’re in a good place as a brand, we have a loyal customer base and I think we’ll grow very well inside the EU. But it’s certainly been hard earned.

Brexit and the Road to Poland – Part 2

Our decision to open a warehouse in Wroclaw, Poland, was signed off in September 2020 and I was assigned to manage the project the following month.

Read more

Brexit and the Road to Poland – Part 1

In January 2020, with one year left until the UK left the EU, we made the decision to prepare a contingency plan in the event of a hard Brexit.

Read more

Thinking of moving stock to the EU? We’re ready to help you. Call ILG on 0844 264 8000 or email brexit@ilguk.com.

Brexit and the Road to Poland – Part 2

The twists and turns involved in establishing a warehouse within the EU.

Part 2 – Setting up shop

By Darren Cobby, Project Manager, ILG

Our decision to open a warehouse in Wroclaw, Poland, was signed off in September 2020 and I was assigned to manage the project the following month. Up to this point, my main role as Project Manager for ILG had been overseeing the smooth opening of new accounts. Poland, I quickly learned, would be like doing all that over an assault course.

Unfamiliar hazards and obstacles cropped up frequently, not least the Covid-19 pandemic, which prevented me from visiting the site. Fortunately I had the support of Yusen Projects and Solutions in Poland, whose presence and experience on the ground was invaluable.

Learning the hard way

Work began in earnest in December. We had a 5,400m2 (58,000sq.ft) warehouse to design, including racking, office layout and a mezzanine, which would prove a major learning experience all of its own. We discovered that Polish regulations require the installation of a sprinkler system, which would not have been a requirement in the UK, so we had to rethink our initial design.

We had to wait nearly six weeks to get new drawings done but in the end we came up with a solution that made the sprinkler system much easier to configure while remaining fully compliant with all Polish regulatory guidance.

This sort of discrepancy was a common feature of the project. Everything from forklift licenses to locker room layouts presented new rules to learn and work with.

Pause and restart

The project had to pause for three or four weeks over Christmas and New Year as we all waited for details of the Brexit deal. By the second week of January, however, the picture had become clear and we were seeing a wave of client interest. My attention turned to matters like access control, the data and power layout, CCTV installation and completing the fit out and finish.

The new warehouse management system (WMS) gave me plenty to think about. Our IT support team wanted to send their choice of kit but the Polish team wanted to source something locally. We ended up agreeing that the majority will be sourced and installed locally, so it’s easier to fix. It’s up to our clients how they split stock but all they need is an EU web store and we’ll be able to tap that into our WMS.

By March I was picking up with the clients that Cliff Allen, our Head of Client Relationships, had brought on board. I began to work with them on decisions like how they planned to split orders and the documentation they needed. At the same time, preparing the warehouse had moved on to day-to-day concerns like cleaners, security, pest control and waste management.

The final push

April is when I’ll see light at the end of the tunnel. I’ll be able to visit the site and start plotting where each account goes. The racking will be in, the data and power install will be complete and the office block and canteen will be built.

We have nine Polish staff, seconded from our UK workforce (a real asset – no work permits required!), going out to get everything ready for the opening on May 3rd. They’ll be assembling picking trolleys, labelling shelf locations and tote bins (8,500 in all) and taking delivery of all the packaging and consumables, carefully sourced to make sure they’re consistent with the UK packaging.

Come August I’ll be able to breathe more freely. The team will have found their feet, there’ll be a good volume of orders going out, we’ll have a new WMS system up and running and the warehouse will be filling towards capacity.

For our clients, the EU market will be viable again and they’ll be able to focus on maximising their European sales. It’s been a unique experience for me personally and I have had some steep hills to climb, but our hope is that investing the time of a collective team of eight people for the last six months will mean a much easier transition for our clients, and now we’ve got here, there’s no looking back.

Thinking of moving stock to the EU? We’re ready to help you. Call ILG on 0844 264 8000 or email brexit@ilguk.com.

Brexit and the Road to Poland – Part 1

The twists and turns involved in establishing a warehouse within the EU.

Part 1 – A Brexit contingency

By Mike Stephenson, Managing Director, ILG

In January 2020, with one year left until the UK left the EU, we made the decision to prepare a contingency plan in the event of a hard Brexit. Many of our clients have complex supply chains in and out of Europe. This was fine while we were in the EU, with no duty or customs checks adding cost and delays, but a hard Brexit, we realised, could leave some of them exposed.

One of the major benefits of ILG being owned by Yusen Logistics is that our parent company has operations in just about every country in Europe. So I was able to ask them for support in setting up an ILG warehouse, with all our brand values, offering the recognised ILG customer experience, within the EU.

Choosing a location

With access to Yusen Logistics’ European data and internal and consultative research resource, we launched a project. We were looking for a strategic location with access to a very flexible resource pool at reasonable cost, so that we could support our customers’ volume fluctuations in European markets and respond within 24 hours. Proximity to Germany was important too, as the second largest e-commerce consumer in Europe.

We looked at factors like population density, average age, unionisation, employee relations, militancy etc. After four months, we had our prime location: Wroclaw in western Poland.

Wroclaw is 80km from the German border, with easy access to Leipzig, where many carrier hubs are based. Poland is also where rail imports from China terminate. Yusen Logistics has a depot on the same estate, which would prove invaluable as we entered the next phase.

Setting a date

We signed off on Wroclaw in September 2020 and began work on preparing the site for an opening in March, details of which we’ll go into in Part 2. At this point we believed the UK Government was going to negotiate a sensible deal with the EU, but while uncertainty remained, we had to push the pause button while our clients waited to see what the deal would bring.

Come January 1st, it was clear that the Government had not secured a free trade deal at all and we had a wave of clients suddenly feeling the impact of double duty payments and customs delays, eager to take up the offer of space in Wroclaw. So it was full steam ahead once more, with a new opening date of May 3rd.

A new market opportunity

The benefit for our clients will be immense. If you have product manufactured in the EU, you can keep it in Europe without having to pay any import costs into the UK. Lead times on shipments to your customers are kept to a minimum because there are no customs protocols. Poland is also relaxing the need for UK companies to have a fiscal representation there.

Our decision to open a warehouse in Poland has been vindicated by the level of client uptake and new enquiries. We’ve got 11 clients moving with us to Wroclaw and we’ll be processing tens of thousands of orders per month from within the EU, including big deliveries to retailers around Europe. We expect the site to be at capacity by the end of the year.

What began as a defensive strategy for ILG and our clients is now turning into an exciting sales and marketing opportunity, opening up the European market. By 2025, we forecast that 30% of our overall business will come from Continental Europe and our clients are making similar predictions. If you haven’t yet made plans to move your stock to Europe, there is still time. But every day you wait could be costing money.

Thinking of moving stock to the EU? We’re ready to help you. Call ILG on 0844 264 8000 or email brexit@ilguk.com.

Building More Space for Black Friday

Watch our video to see how ILG has been preparing to meet record Black Friday demand. Over the summer we’ve been busy fitting out and launching our new fulfilment facility, ILG Space Gatwick.

Our new high-specification warehouse creates more capacity for us to process huge volumes of online orders this peak. And extra space to help our staff operate safely within social distance guidelines. Watch our video to find out more.

ILG’s Got Talent

Many congratulations to Lauren Pratt, Warehouse Assistant at our East Grinstead site and Inna Goncharov, Contract Co-ordinator also working at East Grinstead, who tied for first place in our recent showcase of ILG talent.

A huge thank to all the employees who sent in videos and photographs of their talent for us to compile into 4 episodes of ILG entertainment featuring a whole range of talents including baking, lego-model making, poetry, keepie-uppie as well as lots of singing, dancing and playing musical instruments.

Lauren’s singing put her into the joint top spot with Inna who was recongnised as a superb make-up artist.

We will miss the ILG’s Got Talent episodes but it has been a lot of fun, has lifted our spirits and helped us to feel connected to our colleagues who we now can’t see as often as we would like.

Next up ILG’s Got to Dance!