29 November, 2022
Omnichannel fulfilment is the provision of fulfilment services for all of a brand’s retail channels. For most brands these services are split between multiple fulfilment partners. Here we look at the advantages of bringing them all together under one.
23 November, 2022
Successful fulfilment is about more than just meeting orders at peak. Find out how client service can enhance the 3PL experience here.
17 November, 2022
Choosing to outsource your beauty fulfilment – whether for the first time or when moving to a new 3PL provider – is a big decision and one that is crucial to get right.
05 October, 2022
When it comes to e-commerce, customer experience is key, especially during peak seasons. When trying to appeal to new customers, and keeping current customers happy with your service, there are many ways to improve your customer service.
29 September, 2022
With businesses across the nation preparing for the busier shopping period, now is the perfect time to refine your peak season planning. We’ve compiled a list of tips to maximise success during peak.
19 August, 2022
As brands become increasingly dedicated to operating sustainably, it’s vital that their supply chain partners are equally environmentally conscious to create an aligned vision for their customers.
05 August, 2022
Find out how an exceptional customer experience and building brand loyalty can help brands as purse strings of UK consumers tighten.
26 July, 2022
Product personalisation is a vital part of fashion fulfilment and one that ambitious fashion brands can leverage to give orders a bespoke feel.
30 June, 2022
We take a look at how the introduction of Extended Producer Responsibility (EPR) for packaging in 2023 will affect beauty brands.
28 June, 2022
In December 2021, the UK signed a free trade agreement with Australia, which will offer some significant benefits for ILG customers.
27 June, 2022
Why Should You Outsource Your Order Fulfilment? There’s a strong case to be made that outsourcing to a…
21 June, 2022
The CEW Beauty Awards are back for 2022 and with over 300 entries from more than 175 brands, the finalists have been revealed!
15 June, 2022
Pick and pack is an important part of the process for businesses as they strive to offer the best e-commerce experience for their customers.
24 March, 2022
Here we look at some of the stand-out examples of beauty brands embracing AI, AR and VR and consider how the technology might evolve in the coming years.
15 March, 2022
Two new pieces of legislation are set to transform the way UK businesses approach packaging. How will these new laws apply, who will be affected and what should you be doing to prepare?
22 November, 2021
In Parts 1 and 2 of this series on Black Friday 2021, we’ve looked at consumer behaviour and retailers’ attitudes in this year of disruption and unpredictability.
08 November, 2021
Since it landed in the UK in 2013 Black Friday has forced retailers to completely rethink the traditional Christmas shopping period and post-Christmas sales.
03 November, 2021
Black Friday falls on 26th November this year and retailers will be hoping for a spectacular uplift in sales.
21 September, 2021
The world is currently experiencing a crisis in the shipment of goods and it’s affecting UK businesses more than most.
18 August, 2021
ILG clients are set to win big at the 2021 CEW Beauty Awards. With 359 entries across 33 categories, this year’s event was the biggest CEW Beauty Awards so far.
16 July, 2021
Our beauty fulfilment teams have been busy supporting the CEW 2021 Beauty Awards Product Demonstration Event.
25 May, 2021
The Founder of Little Green Radicals talks about the advantages of moving stock to the EU in Part 3 – The client’s tale.
23 April, 2021
Our decision to open a warehouse in Wroclaw, Poland, was signed off in September 2020 and I was assigned to manage the project the following month.
08 April, 2021
In January 2020, with one year left until the UK left the EU, we made the decision to prepare a contingency plan in the event of a hard Brexit.
27 January, 2021
It’s official: the Black Friday peak pre-Christmas 2020 was the busiest period ever at ILG. Take a closer look at the numbers behind the ‘Peak of Peaks’.
11 December, 2020
Brexit is happening. With just days left until new rules and processes come into force on 31st December, all UK businesses that trade with the EU need to be prepared.
23 November, 2020
Watch our video to see how ILG has been preparing to meet record Black Friday demand.
29 October, 2020
When I grew up, there was no e-commerce or online sales at Christmas time. The challenges we grappled with then were a world apart from those we face today.
22 October, 2020
As time passes and ILG and our clients continue to grow, each peak period throws up new challenges which we must prepare for and overcome.
15 October, 2020
As we count down the days to our expected peak trading period from 16th November, I would like to take a moment to reflect and give you an insight into what ILG is doing to ensure we deliver a successful peak.
30 September, 2020
How to keep newly acquired Black Friday sales customers coming back for more.
14 September, 2020
On Thursday 10th September, we hosted our first webinar, tackling the main areas of concern as we approach that 31 December watershed.
10 September, 2020
As the days count down to Black Friday on 27th November, Cyber Weekend 2020 is set to become the most challenging peak period ever for retailers, fulfilment providers and delivery companies.
12 June, 2020
As lockdown continues, keeping our distance and avoiding contact with non-householders are still our best protections against Covid-19 infection.
10 June, 2020
It won’t come as any surprise that e-commerce has experienced a major spike during the coronavirus pandemic.
29 January, 2020
Last year’s peak November sales period was our busiest ever at ILG – by some considerable margin – and feedback from our clients shows that it was a successful period for our customers too.
23 October, 2019
A recent survey* of 15,800 consumers worldwide found that 77% of them are already planning to return a proportion of the gifts they receive this Christmas.
06 June, 2019
In this article, we’ll go through the main ways tech is impacting the fulfilment and delivery industry.
01 April, 2019
The fulfilment expert’s guide to sustainable, stand-out packaging. Impending legislation (coming in 2022) is forcing businesses to reconsider their choice of packaging.
11 November, 2018
The main areas of concern for UK businesses currently importing or exporting goods to Europe.
01 June, 2018
Shopping habits are changing, a trend significantly accelerated by the market disruption caused by COVID-19.
03 May, 2018
Returns have always been a fact of life for retailers. Some have treated them as a selling point, others have tried to pretend they weren’t happening.
21 July, 2017
Continuing our series in which ILG Head of Projects and Development, Lee Simmons and I address the key questions customers ask about outsourcing their fulfilment operations.
29 June, 2017
The arrival of goods at our warehouse from your supplier marks a complex transition point. To ensure that this receipt of goods happens smoothly and without mishap, we follow a tried and tested procedure.
22 May, 2017
For any business that produces goods for the consumer market, the importance of quality control (QC) cannot be overstated.
26 April, 2017
Many of our clients have their products manufactured or sourced abroad and shipped to the UK. This requires an understanding of the import and customs clearance process.
23 March, 2017
Based on feedback from our customers, the chief reasons for choosing to outsource fulfilment are a desire to grow their businesses and to get away from managing warehouses!
28 February, 2017
The decision to outsource your fulfilment to a third party is not one that any business takes lightly. At ILG we liken it to entrusting your children to a babysitter for the first time.