Welcome to the ILG customer portal. Log in to make your fulfilment and delivery bookings, or check below for the latest customer updates. For specific queries, please call us on

0344 264 8000



Your Latest Updates

Carrier Service Updates

We have compiled the links to our carriers for quick access to their service updates pages.

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Suspension of Royal Mail International Export Services due to Cyber Incident

Please be advised that currently Royal Mail International Export services are suspended following a cyber incident. As a…

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Disruption to Service Update – UK Domestic Deliveries and Royal Mail Update

Further to our recent update on last recommended shipping dates, we wanted to advise you of an update…

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Adverse Weather Conditions and Potential for Interruption to Service

As you are no doubt aware, much of the country is experiencing severe weather conditions as snow and…

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Updated Last Shipping Dates & Festive Period Opening Hours 2022

This is an update on our ‘last recommended shipping’ dates and ILG opening hours over the festive period….

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IT Change Freeze 2022

As we approach our peak trading period, we want to advise you of an upcoming IT change freeze…

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UPS Temporary Peak Service Surcharge

With the holiday season just around the corner, the number of parcels moving through the global network is…

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Notification of Revised UPS Surcharges

UPS has been closely monitoring events related to the global coronavirus pandemic and continues to support the needs…

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