16th January 2023
Carrier Service Updates
We have compiled the links to our carriers for quick access to their service updates pages.
My ILG
Welcome to the ILG customer portal. Log in to make your fulfilment and delivery bookings, or check below for the latest customer updates. For specific queries, please call us on
0344 264 8000
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Your Latest Updates
16th January 2023
Suspension of Royal Mail International Export Services due to Cyber Incident
Please be advised that currently Royal Mail International Export services are suspended following a cyber incident. As a…
12th December 2022
Disruption to Service Update – UK Domestic Deliveries and Royal Mail Update
Further to our recent update on last recommended shipping dates, we wanted to advise you of an update…
12th December 2022
Adverse Weather Conditions and Potential for Interruption to Service
As you are no doubt aware, much of the country is experiencing severe weather conditions as snow and…
08th December 2022
Updated Last Shipping Dates & Festive Period Opening Hours 2022
This is an update on our ‘last recommended shipping’ dates and ILG opening hours over the festive period….
18th October 2022
IT Change Freeze 2022
As we approach our peak trading period, we want to advise you of an upcoming IT change freeze…
28th September 2022
UPS Temporary Peak Service Surcharge
With the holiday season just around the corner, the number of parcels moving through the global network is…
27th April 2022
Notification of Revised UPS Surcharges
UPS has been closely monitoring events related to the global coronavirus pandemic and continues to support the needs…