16th May 2023
Carrier Service Updates
We have compiled the links to our carriers for quick access to their service updates pages.
My ILG
Welcome to the ILG customer portal. Log in to make your fulfilment and delivery bookings, or check below for the latest customer updates. For specific queries, please call us on
0344 264 8000
Fulfilment
Delivery
Your Latest Updates
17th April 2023
Notification of Revised UPS Surcharges
UPS has been closely monitoring events related to the global coronavirus pandemic and continues to support the needs…
28th March 2022
Notification of DHL Emergency Situation Surcharge (ESS) Adjustment, 10th April 2022
As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) imposed by DHL…
28th February 2022
Suspension of Delivery Services to Russia and Belarus
Following the escalation of sanctions against Russia over the weekend and the continued seriousness of the armed conflict…
24th February 2022
Impact of Conflict in Ukraine on Delivery Services
As you are probably aware, the armed conflict in Ukraine has suddenly escalated. As a result, UPS informed…
26th January 2022
Costs for Shipping on a DAP and DDU Service
For DAP shipments: On a DAP basis, duty and taxes are the responsibility of the receiver. They will…
04th January 2022
ILG Coronavirus Update
We wanted to update you on how the latest coronavirus climate is impacting ILG’s operations. As is well…
30th December 2021
Important EU and Cross Border Updates Effective 1st January 2022
We have been working hard both internally and with our carriage partners to ensure that cross-border trade between…