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Welcome to the ILG customer portal. Log in to make your fulfilment and delivery bookings, or check below for the latest customer updates. For specific queries, please call us on

0344 264 8000

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Your Latest Updates

Carrier Service Updates

We have compiled the links to our carriers for quick access to their service updates pages.

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Notification of Revised UPS Surcharges

UPS has been closely monitoring events related to the global coronavirus pandemic and continues to support the needs…

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Delays to European Road Shipments

Please be advised that until further notice, shipments to and from mainland Europe via our road services may…

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Notification of DHL Emergency Situation Surcharge (ESS) Adjustment, 10th April 2022

As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) imposed by DHL…

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Suspension of Delivery Services to Russia and Belarus

Following the escalation of sanctions against Russia over the weekend and the continued seriousness of the armed conflict…

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Impact of Conflict in Ukraine on Delivery Services

As you are probably aware, the armed conflict in Ukraine has suddenly escalated. As a result, UPS informed…

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Costs for Shipping on a DAP and DDU Service

For DAP shipments: On a DAP basis, duty and taxes are the responsibility of the receiver. They will…

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ILG Coronavirus Update

We wanted to update you on how the latest coronavirus climate is impacting ILG’s operations. As is well…

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