Whilst we don’t have set minimum order volumes or spend requirements, we would expect you to maintain regular fulfilment activity each month.

Usually, we suggest around 16-20 weeks for your implementation. Depending on the complexity of the work involved it may take longer, but this is normally ample time for us to create and test IT solutions, receive your stock, set you up with our account management function and agree all your requirements.

Our fulfilment facilities are based in the South and Midlands regions of the UK, all within easy reach of London. We also have a facility in Wroclaw, Poland. In total we operate 11 sites and manage over 495,000 square feet of flexible warehouse space. As part of Yusen Logistics, we also have access to a global network of bases, including 104 warehousing and distribution sites in mainland Europe.

Find an ILG fulfilment centre here

We give you a schedule of charges that includes all our fees for providing your warehousing and fulfilment. Our pricing is activity-based and tailored to match your profile. We also provide a set of global delivery tariffs which details prices to each destination.

We have a wide range of delivery options available which include worldwide services across parcel, pallet and postal networks. We partner with all leading carriers including UPS, DHL, UK Mail, Royal Mail and TNT. More about our global delivery services.

When your goods are in our warehouses or in transit, they are covered on a limited liability basis in line with our terms and conditions. For full coverage, a separate insurance policy is required which can usually be added to your existing policy. You can either source the additional policy yourself, or we can introduce you to the right specialist.

Yes, we offer competitively priced international import services from all over the world to bring back your goods safely to the UK. Our highly knowledgeable and experienced ILG Customer Service Team can assist with your customs clearance too.

No, currently we don’t provide bonded warehouse facilities.

Yes, we regularly service customers from all over the world. We may require some additional information as part of the implementation process and a deposit to secure credit terms.

We integrate our IT systems with yours so that order and inventory information can be exchanged accurately and easily. We learn your packing requirements, align ourselves with your brand and ensure your orders are efficiently picked, personalised, packaged and sent to destinations worldwide. Our systems then exchange data with yours to update records with relevant information and costs.