Unless your consignment is going via a Global Mail service or Global Freight Forwarding network, you will be assigned a tracking number which is linked to your shipment. You can follow updates on your online portal and click through from there to the carrier’s own tracking site. Your online portal also allows you to run dispatch reports and view any outstanding shipments. If you have any questions about tracking your order, please contact the ILG Customer Service Team.

The cost of delivery depends on the size and weight of your shipment, its destination and when you want it to arrive. Obtain a quote online by logging into your account and entering this information. You can do this for shipments from your address, as well as imports and shipments from another UK address. Please be aware that surcharges may be applied in certain circumstances. You can save your quotes, and confirm them later, before proceeding with the booking. Please check your accessorial charges or confirm with a member of the ILG team.